Juan Galvan
Yukon,OK
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Applications Systems Administrator
Mathis Home
08.2024 - Current
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
- Diagnosed and resolved hardware and software issues.
- Orchestrated integration and communication of software upgrades.
Information Security Analyst
Mathis Brothers Furniture
09.2022 - 08.2024
- Monitored network systems and analyzed security events to identify potential cyber threats and vulnerabilities.
- Assisted with incident response and disaster recovery efforts, including investigating and mitigating security breaches or incidents.
- Planned and implemented cybersecurity training programs for employees at all levels within the organization.
- Conducted regular system checks and maintenance to ensure the functionality and reliability of surveillance equipment, minimizing downtime and maximizing effectiveness.
- Conducted thorough analysis of phishing emails, investigating source, techniques used, and potential impact, to provide actionable insight to security teams.
Tier II Support Technician
Mathis Brothers Furniture
07.2021 - 09.2022
- Provided technical assistance and resolution to Tier II support tickets, ensuring timely and accurate problem resolution.
- Created and maintained documentation of support processes, troubleshooting steps, and resolutions for future reference.
- Collaborated with Tier I support technicians to provide effective troubleshooting and escalation support.
- Collaborated with cross-functional teams to resolve complex technical issues and ensure timely resolution of client problems.
- Provided onsite technical support and troubleshooting to clients at various locations across the state.
Tier 1 support technician
Mathis Brothers Furniture
01.2020 - 07.2021
- Provided exceptional customer service by responding to and resolving technical issues via phone, email, and chat, ensuring customer satisfaction and retention.
- Conducted training sessions for new employees on software and hardware support procedures, facilitating their onboarding and ensuring a smooth transition into the team.
- Assisted users with troubleshooting and resolving hardware and software problems related to desktops, laptops, printers, and mobile devices.
Education
High School Diploma -
Oklahoma Centennial High School
Oklahoma City, OK05.2017
Skills
- Server Management
- Security Awareness Training
- Rapid7 XDR/SIEM/Vulnerability Management
- System monitoring and Maintenance
- Office Administrator
- Active Directory Management
- Windows administration
Certification
- Introduction to Cybersecurity, Cisco, 12/2022, www.credly.com/badges/44b05cda-940d-4c59...
- Ethical Hacking for Beginners, udemy, 12/2022, www.udemy.com/certificate/UC-9031abf9-54...
- Introduction to Vulnerability Management, Security Blue Team, 03/2023, elearning.securityblue.team/home/certifi...
Timeline
Applications Systems Administrator
Mathis Home
08.2024 - Current
Information Security Analyst
Mathis Brothers Furniture
09.2022 - 08.2024
Tier II Support Technician
Mathis Brothers Furniture
07.2021 - 09.2022
Tier 1 support technician
Mathis Brothers Furniture
01.2020 - 07.2021
High School Diploma -
Oklahoma Centennial High School
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