Juan Garcia-Aenlle
New York,NY
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Tour Guide
Black Rabbit NYC Walks
12.2019 - Current
- Increased repeat visitors by providing personalized recommendations for additional attractions based on guest interests.
- Created a welcoming atmosphere for all guests by fostering an inclusive environment that catered to diverse needs and preferences.
- Received consistent positive feedback from guests regarding exceptional storytelling skills and in-depth knowledge of the area''s history.
- Furnished customers with unique experiences by developing and creating new tour routes.
Education
Associate of Science - Computer Science
Bachelor of Arts - Liberal Arts And Sciences
Skills
- Environmental awareness
- Multitasking Abilities
- Exceptional communication
- Tourism Management
- Individual and Personal Tours
- Microsoft PowerPoint
- Problem-solving aptitude
- Social Media
- Group Tours
- Customer Engagement
- Time Management
- Public Speaking
- Proficient in Spanish
- Food and beverage knowledge
- Cultural Awareness
Accomplishments
Curated and wrote online tours
Received Award for the highest volume on a traditional concept restaurant
Certified NYC Tour Gude
New York State Notary Public
Certification
-NYC Tour Guide License
-New York State Notary Public
Food Handler Certification
Languages
Spanish
Native or Bilingual
Timeline
Lead Tour Guide - Black Rabbit NYC Walks
12.2019 - Current
LaGuardia Community College of The City University of New York - Associate of Science, Computer Science
Hunter College of The City University of New York - Bachelor of Arts, Liberal Arts And Sciences
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