Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Edwards

Lillian Edwards

Nashville,TN

Summary

Dynamic leader and communicator with a proven track record of enhancing guest experiences. Excelled in executing safety procedures, public speaking, and consistency. Skilled in executing tasks in time-efficient manner, conflict resolution, and overall performance. Received over 100 five-star reviews on Google from guests, showcasing exceptional performance.

Overview

5
5
years of professional experience

Work History

Zip Line Tour Guide

Adventureworks
05.2023 - Current
  • Partner with colleagues to upgrade tour narratives and optimize delivery techniques.
  • Conduct equipment inspections for guest safety before each tour.
  • Reduce wait times between tours by efficiently transitioning groups through the course.
  • Manage group dynamics effectively, adjusting the pace of tours to accommodate to guests.
  • Assist with training new guides on policies and procedures.
  • Develop customized tour experiences for special events or groups.
  • Enhance customer satisfaction by providing engaging and informative tours.
  • Operate efficiently during extended shifts in diverse weather conditions.
  • Certified in both self-rescue and assisting others.
  • Navigate challenging situations with prompt decision making and adaptability.

Ambassador

Jeni’s Splendid Ice Creams
06.2022 - 06.2023
  • Enhanced guest experiences using a personable and engaging attitude.
  • Set a positive tone by welcoming all guests.
  • Exhibited passion for community, an eye for detail, a willingness to clean, stamina (to serve people in long lines), and the ability to work in a fast-paced environment.
  • Communicated distinguishing factors of Jeni’s Ice Creams to every guest with clarity and enthusiasm.
  • Executed responsibilities efficiently and on schedule.
  • Collaborated effectively with team members.

Retail Sales Supervisor

Urban Market
09.2021 - 05.2022
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward program.
  • Handled returns and exchanges professionally.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using P.O.S. systems.
  • Enhanced vendor displays by arranging products and merchandise strategically.
  • Contributed to loss prevention efforts
  • Communicated with vendors to ensure customer and seller satisfaction.

Crew Leader

AMC Theatres
09.2019 - 05.2022
  • Trained employees in proper ways to complete job duties.
  • Maintained a safe work environment by enforcing safety guidelines and promptly addressing potential hazards.
  • Served as the primary point of contact between crew members and upper management.
  • Maintained an up-to-code environment through regular cleaning.
  • Facilitated guest purchases of concessions, tickets, and merchandise.
  • Replenished inventory.
  • Performed routine cleaning tasks to uphold theater cleanliness standards.

Education

Agapè Institute of Esthiology
Franklin

Martin Luther King Jr. Academic Magnet High School
Nashville
05.2023

Skills

  • Physical fitness
  • Group leadership
  • Safety management
  • Environmental awareness
  • Equipment inspection
  • Instructional skills
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Cleaning and sanitizing
  • Multitasking
  • Flexibility
  • Interpersonal skills
  • Conflict resolution
  • Professionalism
  • Public speaking
  • Staff supervision
  • Disability awareness

Timeline

Zip Line Tour Guide

Adventureworks
05.2023 - Current

Ambassador

Jeni’s Splendid Ice Creams
06.2022 - 06.2023

Retail Sales Supervisor

Urban Market
09.2021 - 05.2022

Crew Leader

AMC Theatres
09.2019 - 05.2022

Agapè Institute of Esthiology

Martin Luther King Jr. Academic Magnet High School

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Lillian Edwards