Juan Gio Gonzalez
Wilton Manors,FL
Summary
Experienced professional with over two decades in travel and entertainment sectors. Skills developed as a learning and development specialist working closely with Human Resources. Background includes insights from roles in Cruise and Airline industry, as well as hands-on experience in Entertainment including casting, producing, and directing.
Overview
28
28
years of professional experience
Work History
Learning & Development Concierge Training Specialist
Aspire Lifestyles
10.2014 - 04.2025
- Training and supervision of new hire Concierges in U.S. locations
- Training of customer service soft skills and extensive travel and concierge services.
- Maintain organization and dissemination of training materials
- Maintain and ascertain quality guidance procedures
- Customer Incident escalation, research and resolution
- Creation of e-learning courses through Articulate 360
- Administrate e-learning through Success Factors LMS
- Research and development with the use of AI
- Translation of training materials from English to Spanish
Event Manager, Planner and Coordinator
Free Lance
01.1997 - 01.2016
- Plan and oversee all aspects of Private events for varied clients, served as principal Event planner for a Restaurant: Café Mixx and for a Multi Purpose food and catering company; La Estancia Argentina, Creative Tastes Catering and Old Cutler Developers
- FIU, School of Music, Associate Producer for FIU Music Festival
- Tourism, Planning and Development projects in Buenos Aires, Argentina
Associate Writer and Show Director
WDW Entertainment
01.2000 - 01.2006
- Research and write high concepts, treatments and scripts for WDW live show/events
- Casting liaison between WDW Entertainment and Disney Event Productions
- Coordinate talent, crew and support staff for events and shows
- Direct events and shows for Disney Event Productions
Education
M.F.A. - Creative Writing
Stetson University
DeLand, FL12-2025
M.M. - Performing Arts Production
Florida International University
Miami, FL12.2001
M.L.A. - Landscape Architecture
Florida International University
Miami, FL12.1997
B.F.A. - Theatre
Florida International University
Miami12.1991
Skills
- Organizational management
- Travel planning and logistics
- Event coordination
- Recruiting and onboarding management
- Staff supervision
- Onboarding and training of New Hire employees
- Team management
- Broad Research
- Effective organizational skills
- Strong relationship-building abilities
- Strategic leadership abilities
- Travel logistics management
- Travel coordination
- Team coordination
- Proficient in L&D computer/software applications: E-Power, Success Factors LMS management
- Proficient in Articulate 360, e-learning course creation and implementation
- Proficient in Microsoft Office Suite
- GDS/CRM Functionality
- Digital literacy
- Social media management
- Organizing events
- Creative writing
- Creative design solutions
- Execution of live events
- Show production coordination
- Theatrical performance and Direction
- Creative production
Contact
- 6121 SW 93 Court, Miami, FL, 33173, 786.822.1565, giogonzalez315@gmail.com
- 900 Southeast 26th Street, Apt 5, Wilton Manors, FL, 33305, 786.822.1565, giogonzalez315@gmail.com
Special Interests
- Tourism
- Travel and Multicultural
- Anthropology and Folklore topics
- Theatre
- Music
- Dance
- Painting
- Epicurean Arts
- Historic preservation and Re-creation
- Environmental, sustainable issues and eco tourism
- Creative Writing: Fiction and Screenplays
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Learning & Development Concierge Training Specialist
Aspire Lifestyles
10.2014 - 04.2025
Associate Writer and Show Director
WDW Entertainment
01.2000 - 01.2006
Event Manager, Planner and Coordinator
Free Lance
01.1997 - 01.2016
M.F.A. - Creative Writing
Stetson University
M.M. - Performing Arts Production
Florida International University
M.L.A. - Landscape Architecture
Florida International University
B.F.A. - Theatre
Florida International University
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