Dynamic professional with a proven track record in customer service, time management, and trend analysis. Expertise in troubleshooting complex issues and developing effective solutions that drive results. Exceptional verbal and written communication skills enhance the ability to foster positive relationships and consistently exceed performance goals. Committed to delivering excellence and enhancing customer satisfaction through strategic problem-solving and collaboration.
Hi, I’m
JUAN GOMEZ
Lithonia,GA
Summary
Overview
10
years of professional experience
1
Certification
Work History
AT&T
Installation Technician
12.2022 - Current
Job overview
- Offer financial deals by educating customer about company products and services. Via gift card if customer cancels within 30 days. Offer 20% off internet bill if customer purchase wireless plan.
- Received positive feedback from clients for exceptional problem-solving skills during challenging installations.
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities.
- Configure basic computer hardware as in CAT6, RJ45, and RJ11.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Streamlined workflow for faster job completion through effective communication with team members.
Anthony International
Machine Operator
03.2018 - 10.2022
Job overview
- Assisted with quality control by monitoring output and nonconformance issues and helping trace problems back to root causes.
- Maintained detailed records for production monitoring and analysis.
- Identified maintenance and repair issues through visual inspections, troubleshooting and computer-assisted diagnostics.
- Outperformed productivity rate by 133% in a week.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
General Mills
Production Line Assembly Worker
02.2016 - 01.2018
Job overview
- Stocking products, maintaining a clean work area, and keeping a steady pace loading lines with material.
- Used various machines, measuring devices, and hand tools to accomplish assembly tasks.
- Led team by example to deliver exceptional standard of work.
- Boxed, padded and labeled finished work for easy and secure transportation.
- Prepared for new production runs, including adhering to materials and planning sequences.
- Record production quantities and times in official logs. Approximately 50 boxes of product a pallet.
Education
Georgia Piedmont Technical CollegeClarkston, GA
Associates from Building Automation Systems
University Overview
Faith AcademyConyers, GA
Diploma
University Overview
Skills
- Analytical reasoning
- Software Configuration
- Quality Assurance
- Organizational time strategies
- Diagnostic Testing
- Customer Advocacy
- Problem analysis
- Information Verification & Quality Control
- Inventory tracking expertise
- Goal-oriented financial strategist
- Cultivating strong partnerships
- Risk analysis
Accomplishments
Accomplishments
- Achieved 100% closed dispatch rate by completing every job with accuracy and efficiency for 8 months in 2024.
Certification
- Google Data analytics Training - 2018
Timeline
Installation Technician
AT&T
12.2022 - Current
Machine Operator
Anthony International
03.2018 - 10.2022
Production Line Assembly Worker
General Mills
02.2016 - 01.2018
Georgia Piedmont Technical College
Associates from Building Automation Systems
Faith Academy
Diploma