Juan Gomez
Chicago,IL
Summary
Detail-oriented order management specialist with expertise in supply chain optimization and customer service. Proven ability to enhance order fulfillment processes and maintain strong supplier relationships.
Adaptable professional with a strong background in order management and inventory control. Recognized for problem-solving capabilities and attention to detail, ready to leverage expertise to enhance fulfillment accuracy and support team success.
Overview
24
24
years of professional experience
Work History
Warehouse Forklift Operator/ Order sale
American Metal Craft
Franklin Park, IL
09.2023 - Current
- Operated forklifts to transport materials efficiently throughout warehouse.
- Conducted regular inspections of equipment to ensure safety and functionality.
- Collaborated with team members to streamline inventory management processes.
- Maintained accurate records of material movements within the warehouse system.
- Assisted in training new operators on safe forklift operation procedures.
- Implemented best practices for loading and unloading goods to minimize damage.
- Monitored stock levels and reported discrepancies to management promptly.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
Order Specialist
Whole Foods Market Inc
Chicago, IL
02.2002 - 03.2021
- Managed order processing to ensure timely fulfillment of customer requests.
- Collaborated with suppliers to maintain optimal inventory levels and reduce stock discrepancies.
- Utilized inventory management systems to track and reconcile product availability accurately.
- Trained new team members on order entry procedures and system navigation for efficiency.
- Implemented quality control measures to uphold product standards during the order preparation phase.
- Assisted management in creating detailed reports on sales trends, customer feedback, and overall operational performance indicators.
- Developed strong relationships with suppliers, negotiating favorable terms to ensure timely delivery of products.
- Optimized warehouse organization for efficient order fulfillment, designing a logical layout for easy product access.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Simultaneously held 2 Order Specialist positions for over a year.
Education
High School Diploma -
Wilbert Wright Collage
Chicago, ILSkills
- Sales support
- Order management
- Supply chain
- ERP systems experience
- Purchase order management
- Fulfillment management
- Customer service
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Multitasking
- Dependable and responsible
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Forklift Operator/ Order sale
American Metal Craft
09.2023 - Current
Order Specialist
Whole Foods Market Inc
02.2002 - 03.2021
High School Diploma -
Wilbert Wright Collage