Juan Gomez-Sosa
Jacksonville,United States
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
Onslow County Sheriff's Office
11.2017 - Current
- Collaborated with cross-functional teams to design and implement solutions for improving system efficiency and security
- Provided technical support and troubleshooting for hardware and software issues, ensuring minimal downtime and maximum user productivity
- Conducted regular system audits and implemented security measures, resulting in a significant reduction in cyber threats and potential data breaches
- Assisted with network administration tasks, including configuring routers and switches, troubleshooting network connectivity issues, and managing user access permissions
- Installed, configured, and maintained operating systems, software applications, and security updates, ensuring optimal performance and data protection
- Managed and monitored the performance of server environments, ensuring maximum availability and reliability
- Provided technical support to end-users, troubleshooting and resolving hardware and software issues in a timely manner
- Installed, configured, and maintained operating systems and software applications, such as JMS (Jail Management System), RMS (Report Management System), and CAD (Computer Aided Dispatch), to meet the needs of the organization
- Hands-on experience in deploying and managing Windows, including server configuration, virtualization, and monitoring
- Managed and monitored inmate phone activity, ensuring compliance with legal regulations and jail policies
- Collaborated with law enforcement agencies and phone service providers to investigate and resolve any security breaches or unauthorized phone usage
- Assisted in the administration and maintenance of database systems, ensuring data integrity and security
- Collaborated with senior DBAs and IT teams to troubleshoot and resolve database-related problems and optimize system performance
- Participated in database design and implementation projects, contributing to the development of efficient and scalable solutions
- Familiar with Microsoft SQL Server Management Studio (SSMS) for query development, database design, and query troubleshooting
- Proficient in writing complex Microsoft SQL queries to retrieve and analyze large sets of data for reporting and analysis purposes.
Detention Administrative Sergeant
Onslow County Sheriff's Office
04.2016 - 11.2017
- Developed and implemented efficient administrative procedures, resulting in improved productivity and streamlined workflows
- Managed and troubleshooted CCTV hardware and software, including cameras, servers, storage devices, and video management systems
- Conducted regular system audits and performed upgrades and patching to ensure system performance and security
- Developed and enforced CCTV system policies and procedures to ensure compliance with privacy laws and regulations
- Provided technical support and assistance to end users in person, over the phone, and via email to resolve hardware and software issues
- Provided technical assistance and troubleshooting for Officers experiencing issues with Jail Door PLC (Programmable Logic Controller) software and hardware
- Implemented and monitored effective key control systems to ensure security and accountability within the jail facility
- Maintained accurate and up-to-date records of all keys issued and returned, reducing instances of misplaced or lost keys
- Implemented and maintained the jail phone system, ensuring seamless communication between inmates and approved contacts
- Monitored and resolved any issues or malfunctions within the jail phone system, minimizing downtime and maximizing user experience
- Collaborated with external vendors and service providers to negotiate contracts, upgrade the phone system, and implement new features or functionalities
- Conducted regular audits and troubleshooting to identify and resolve any issues or glitches in the jail phone system.
Detention Officer - Sergeant
Onslow County Sheriff's Office
08.2011 - 11.2017
- Maintained security and order within the detention facility by conducting regular inspections and security checks, ensuring the safety of staff and inmates
- Supervised and monitored the behavior and activities of inmates to prevent disturbances and maintain control and discipline
- Conducted intake and booking procedures, including fingerprinting, and photographing inmates, while ensuring accurate documentation and adherence to policies and procedures
- Responded to emergencies and implemented appropriate protocols to address situations such as fights, medical emergencies, and escapes
- Maintained accurate records and reports of inmates' behavior, activities, and incidents to facilitate effective communication and decision-making among staff members
- Managed a team of 20 detention officers, overseeing their daily operations and ensuring compliance with all facility policies and procedures
- Conducted regular inspections of detention facilities to ensure safety and security measures were in place, identifying and addressing any potential risks or vulnerabilities
- Collaborated with other law enforcement agencies and judicial personnel to coordinate inmate transfers, court appearances, and other operational activities
- Maintained thorough documentation and records of inmate activities, incidents, and disciplinary actions, ensuring accuracy and adhering to legal and regulatory requirements.
Field Service Technician
Worldwide TechServices
05.2010 - 11.2012
- Provided timely and efficient on-site troubleshooting, repair, and maintenance services for a wide range of complex electronic equipment
- Utilized diagnostic tools and testing equipment to identify and resolve equipment malfunctions, ensuring minimal downtime and optimized performance
- Documented all service activities, including equipment and parts used, providing accurate and detailed reports to management for analysis and review
- Successfully completed Dell Certified training programs in hardware troubleshooting, network configuration, and system installation
- Demonstrated expertise in diagnosing and resolving hardware and software issues specific to Dell products, ensuring prompt resolution and customer satisfaction
- Successfully completed Apple certified training programs for Macintosh and iOS platforms
- Proficient in troubleshooting and resolving hardware and software issues on Apple devices
- Successfully achieved Lexmark certification, demonstrating comprehensive knowledge and understanding of Lexmark printers, copiers, and related software
- Proficient in diagnosing and resolving technical issues related to Lexmark devices, ensuring minimal downtime and maximum productivity
- Experienced in conducting preventive maintenance on Lexmark equipment, ensuring optimal performance and longevity
- Proven ability to provide excellent customer service, collaborating with clients to address their needs and provide effective solutions, resulting in high levels of client satisfaction
- Proficient in installing, configuring, and troubleshooting IBM server hardware and software components
- Successfully obtained Lexmark Enterprise certification, demonstrating comprehensive knowledge of Lexmark products and solutions
- Implemented and maintained Lexmark enterprise solutions for multiple clients, ensuring seamless integration and efficient document management systems.
Education
Bachelor of Science in Information Technology -
Columbia Southern University at Orange Beach
08.2021
Associate of Applied Science in Computer Information Technology -
Coastal Carolina Community College at Jacksonville
05.2007
Skills
- Detail Oriented
- Customer Service
- Network Infrastructure
- Network Protocols
- Operating Systems
- Microsoft Power Apps
- SharePoint
- Troubleshooting
- Active Directory
- Microsoft SQL
- Technical Support
- Virtual Private Network (VPN)
- Wide Area Network (WAN)
- Local Area Network (LAN)
- End-user support
- Information Security
- Problem-solving skills
- IT Troubleshooting
Certification
CompTIA A+, 06/2007, CompTIA
Accomplishments
- Advanced Detention Officer Certification, 09/2023, Sheriff's Training and Standards
- Magna Cum Laude, 08/2021, Columbia Southern University
- Phi Theta Kappa, 05/2007, Coastal Carolina Community College
Languages
Spanish
Native or Bilingual
Timeline
Information Technology Specialist
Onslow County Sheriff's Office
11.2017 - Current
Detention Administrative Sergeant
Onslow County Sheriff's Office
04.2016 - 11.2017
Detention Officer - Sergeant
Onslow County Sheriff's Office
08.2011 - 11.2017
Field Service Technician
Worldwide TechServices
05.2010 - 11.2012
Bachelor of Science in Information Technology -
Columbia Southern University at Orange Beach
Associate of Applied Science in Computer Information Technology -
Coastal Carolina Community College at Jacksonville
Similar Profiles
Jonathan BobbittJonathan Bobbitt
Detention Officer at Onslow County Sheriff's OfficeDetention Officer at Onslow County Sheriff's Office
Christopher SmithChristopher Smith
Detention Officer at Onslow County Sheriff's OfficeDetention Officer at Onslow County Sheriff's Office
Sherry FrenchSherry French
INSPECTOR / SHIFT COMMANDER /QUALITY CONTROL at ALACHUA COUNTY SHERIFF'S OFFICE, OFFICE OF PROFESSIONAL STANDARDSINSPECTOR / SHIFT COMMANDER /QUALITY CONTROL at ALACHUA COUNTY SHERIFF'S OFFICE, OFFICE OF PROFESSIONAL STANDARDS
RAVEN JONESRAVEN JONES
Desk Operations Specialist at Mayo ClinicDesk Operations Specialist at Mayo Clinic
Shelby NastaseShelby Nastase
Gunner's Mate Second Class at United States Navy, USNGunner's Mate Second Class at United States Navy, USN