Terrence Shepard
Golden,Colorado
Summary
Developed skills in a fast-paced IT environment, focusing on network management and system security. Adept at troubleshooting and resolving complex technical issues, ensuring seamless operations. Seeking to leverage these transferrable skills in a new, challenging role.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
United States Army Reserve
03.2025 - Current
- Implemented IT solutions to enhance system performance and user experience.
- Provided technical support to end-users, resolving issues efficiently and effectively.
- Conducted system troubleshooting and maintenance to ensure operational continuity.
Key Holder
Ace Hardware
09.2023 - 01.2025
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Managed approximately 15 to 30 customer calls a day in regard to troubleshooting equipment and projects.
- Communicated regularly with management regarding damaged equipment, employee performance issues, customer feedback.
Dishwasher/line Cook
surfrider
12.2021 - 06.2023
- Kept work area and equipment clean throughout shift.
- Developed strong working relationships with kitchen staff members through effective communication skills.
Education
High School Diploma -
Tabb High School
Yorktown, VA06.2021
Skills
- Organizational skills
- Team player
- Problem-solving skills
- Detail oriented
- Inventory Monitoring
- End user support
Timeline
Information Technology Specialist
United States Army Reserve
03.2025 - Current
Key Holder
Ace Hardware
09.2023 - 01.2025
Dishwasher/line Cook
surfrider
12.2021 - 06.2023
High School Diploma -
Tabb High School