Juan Gonzalez
Miami
Summary
Ambitious, hard-working individual with a variety of work experience, looking to pursue a stable, long-term career. Always competent in following orders, and making sure to exceed company expectations. Strong team leadership, written and oral communication, organization and time management. Flexible to change with the desire to keep learning and improving.
Overview
10
10
years of professional experience
Work History
Rideshare & Delivery Driver
Uber
Miami
02.2018 - Current
- Safely transported passengers and carefully delivered orders to diverse destinations, maintaining a high level of professionalism and customer satisfaction (e.g., averaged a 4.9/5.0 star rating) with over 6,000 completions, earning consistent, positive feedback.
- Utilized GPS and real-time traffic applications to optimize routes, and addressed unexpected challenges, such as traffic delays, difficult navigation, or passenger requests, with calm and effective solutions, resulting in timely arrivals.
- Managed personal schedule and finances as an independent contractor, demonstrating strong self-discipline, and accountability.
Shipping Coordinator
Marken
Miami
11.2022 - 04.2025
- Prepared and processed via UPS shipping software an average of 30 packages per day, ensuring all packages were accurately labeled, packed, and ready for pickup.
- Maintained a clean and organized shipping area, optimizing workflow, and ensuring compliance with safety standards required for the handling of medical kits.
- Accurately picked and placed the correct materials via the corresponding order list, and verified that the proper items were sent to properly complete the shipment.
Shipping/Receiving/Inventory Specialist
Topp Solutions Inc
Miami
02.2020 - 10.2022
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment via individual packages or pallets.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant record keeping.
- Compared shipping orders and invoices against contents received to verify accuracy.
Shipping Clerk/Administrative Assistant
Man Of Action Figures Inc.
Miami
03.2018 - 02.2019
- Packed, secured, labeled and applied postage to materials to prepare items for shipment using ShipStation software
- Packed products at rapid pace, holding the company record for most packages shipped in a single day. (160)
- Verified and kept records regarding incoming and outgoing shipments of store products
- Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
- Answered phones and email about any shipping inquiries and products in stock.
Customer Service Associate
Publix
Miami
03.2015 - 05.2017
- Provided the premier customer service Publix is known for to each and every customer
- Conferred with customers about concerns regarding products or services to resolve problems and drive sales.
- I greeted customers entering the store and promoted sales or special programs.
- Processed purchases and handled payment transactions using the POS system while cashiering.
- Educated customers on special pricing opportunities and company offerings.
Education
Associate of Arts - A.A
Miami Dade College
Miami, FLSkills
- Microsoft Office Suite
- Customer service
- Shipping and receiving
- Data entry
- Record keeping
- Time management
- Warehouse operations
- Document management
- Order processing
Languages
English
Professional
Spanish
Professional
Timeline
Shipping Coordinator
Marken
11.2022 - 04.2025
Shipping/Receiving/Inventory Specialist
Topp Solutions Inc
02.2020 - 10.2022
Shipping Clerk/Administrative Assistant
Man Of Action Figures Inc.
03.2018 - 02.2019
Rideshare & Delivery Driver
Uber
02.2018 - Current
Customer Service Associate
Publix
03.2015 - 05.2017
Associate of Arts - A.A
Miami Dade College