Tygress Puckett
Marietta,GA
Summary
Detail‑oriented professional with 15+ years of experience supporting operations, documentation, scheduling, customer communication, and workflow coordination. Strong background in record keeping, problem‑solving, and maintaining accuracy in fast‑paced environments. Known for professionalism, adaptability, and the ability to build positive relationships with customers, teams, and leadership. Seeking administrative or clerical roles where strong organization and communication skills contribute to efficient daily operations.
Overview
17
17
years of professional experience
Work History
Rideshare & Delivery Driver
Uber / Lyft / DoorDash
Atlanta, GA
11.2020 - Current
- Navigated routes efficiently to maximize delivery speed and customer satisfaction.
- Utilized GPS and mapping software to ensure timely deliveries across various locations.
- Maintained vehicle cleanliness and performed routine inspections to ensure operational safety.
- Communicated effectively with customers to confirm orders and address inquiries promptly.
- Managed scheduling, routing, and customer communication while maintaining a 5.0 customer rating .
- Documented trip details, delivery confirmations, and issue resolutions with accuracy.
- Adapted quickly to changing routes, customer needs, and time‑sensitive tasks.
Receiver
DHL Ecommerce
Mableton, GA
03.2022 - 04.2025
- Processed and recorded incoming/outgoing shipments with strong attention to detail.
- Performed data entry, inventory updates, and documentation for daily operations.
- Maintained organized work areas and supported workflow efficiency under strict deadlines.
- Implemented quality control measures to verify shipment accuracy and reduce discrepancies during receipt of goods.
Claims Manager / Customer Service Coordinator
Atlanta Peach Movers
Atlanta, GA
07.2020 - 11.2020
- Oversaw claims processing workflows to ensure timely resolution of customer issues.
- Developed training programs for new claims staff, enhancing team performance and efficiency.
- Implemented process improvements that reduced claim resolution time and increased customer satisfaction.
- Analyzed claim trends to identify areas for operational enhancements and strategic decision-making.
- Collaborated with cross-functional teams to streamline communication between claims and logistics departments.
Team Lead
Silverline Windows
Lithia Springs, GA
09.2013 - 07.2020
- Managed team training initiatives while systematically documenting production processes and generating detailed reports.
- Facilitated workflow coordination to ensure safety compliance and operational accuracy.
- Articulated guidelines effectively to ensure comprehension among teams with varying language proficiencies.
Shift Supervisor
Wendy's
Smyrna, GA
04.2009 - 12.2013
- Supervised team of crew members, ensuring efficient operations during peak hours.
- Trained new staff on company policies, food safety standards, and customer service protocols.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated shift schedules, aligning workforce availability with business needs and customer demand.
Education
No Degree - Information Technology
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma -
Campbell High School
05-2007
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Microsoft Word
- Microsoft Excel
- Email Management
- Electronic Documentation
- GPS & Routing Systems
- Inventory Tracking Systems
- RF/Handheld Scanners
Timeline
Receiver
DHL Ecommerce
03.2022 - 04.2025
Rideshare & Delivery Driver
Uber / Lyft / DoorDash
11.2020 - Current
Claims Manager / Customer Service Coordinator
Atlanta Peach Movers
07.2020 - 11.2020
Team Lead
Silverline Windows
09.2013 - 07.2020
Shift Supervisor
Wendy's
04.2009 - 12.2013
No Degree - Information Technology
Kennesaw State University
High School Diploma -
Campbell High School