Juan Guerra
Downey,CA
Summary
Environmental Services professional with 10 years of experience. Managed multiple HHW Programs from the City of Los Angeles, Orange County, City of El Monte, City of Palm Desert, and Riverside County. Providing the most exceptional services to customers for the best compliance to federal and local regulations. Managed two Best in Class Programs for the City of Los Angeles and Orange County HHW Programs. Experienced in many key Technical Services positions such as Lead Chemist and Commercial Driver.
Overview
23
23
years of professional experience
Work History
Insite Supervisor
Cleanharbors Environmental Company, Inc
Compton, CA
05.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Construction
Triton Construction Drywall
08.2019 - 03.2020
- Assisted with successful, time-sensitive renovations of Residential and Commercial structures.
- Provided accurate measurements and estimates for all projects.
- Provided first class customer service to meet all deadlines with guaranteed satisfaction.
- Enhanced team efficiency and multitasking abilities by effectively using hand tools, power tools and equipment.
- Loaded and unloaded building materials used for construction.
- Recognized and reported potential project challenges and assisted with solutions.
- Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
Insite Program Manager
Cleanharbors Environmental Services
05.2015 - 05.2019
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Received training and certification from Cleanharbors to represent brand, explain technical functions employees and customer
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Developed team communications and information for daily operations meetings
- Worked with customers to understand requirements and provide exceptional quality service
- Saved cost by researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Supervised 4 HHW sites, 3 landfills, and 20 employees in providing excellent customer service for the County of Orange Waste and Recycling
- Performed various administrative functions, including billing, payroll, inventory, generating reports, entering training, submitting compliance documents and filing paperwork in the system
- Prepared relevant safety documents in compliance with local and federal regulators
Insite Supervisor
Cleanharbors Environmental Services
12.2012 - 05.2015
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Worked with City customers to understand requirements and provide exceptional customer service.
- Received training and certification from Cleanharbors to represent brand, explain technical functions of mobile devices and guide product selection by customers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed team communications and information for daily safety meetings.
- Worked with Upper management to resolve any problems, improve operations and provide exceptional customer service.
Driver Sales Representative
Superior Pool Products LLC
01.2007 - 12.2012
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Immediately addressed problems with customers to promote speedy resolution.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Handled customer concerns and issues effectively by addressing them to Management team immidiately
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Driver Sales Representative
Con-Way Freight
01.2006 - 12.2007
- Represented wide range of products.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Communicated regularly with Management for delivery route details and changes.
Sergeant E-5
United States Marine Corps
03.2001 - 03.2005
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on daily basis.
- Supervised more than $1,000,000 in high-value equipment, maintaining zero loss record over 4 years.
- Achieved 100% on all physical fitness evaluations and agility testing over 4 years.
- Realized 100% accuracy in inventory count of $1,000,000 in weapons, equipment and vehicles for combat group during extended deployment to forward operating area.
- Advised Marine Officers on operations, intelligence and risk assessments in daily briefings.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Briefed Marine Officers on readiness, equipment status and enemy locations on daily basis to enable sound decision making.
- Trained over 1,000 multinational partners, contractors and foreign nationals on combat operations and [Technique] to develop warfighting and defense capabilities.
- Developed team communications and information for daily meetings.
- Received training and certification from United States Marine Corps to represent brand, explain technical functions of Marine Corps combat.
Education
Associate of Science - Administration of Justice
Los Angeles Harbor College
Wilmington, CA06.2012
High School Diploma - High School
Fremont High School
Los Angeles, CA06.2000
Chemist Certification - Chemistry / Lab Packing
Cleanharbors Cleanpack Chemist Training
Carson, CA12.2013
Timeline
Insite Supervisor
Cleanharbors Environmental Company, Inc
05.2022 - Current
Construction
Triton Construction Drywall
08.2019 - 03.2020
Insite Program Manager
Cleanharbors Environmental Services
05.2015 - 05.2019
Insite Supervisor
Cleanharbors Environmental Services
12.2012 - 05.2015
Driver Sales Representative
Superior Pool Products LLC
01.2007 - 12.2012
Driver Sales Representative
Con-Way Freight
01.2006 - 12.2007
Sergeant E-5
United States Marine Corps
03.2001 - 03.2005
Associate of Science - Administration of Justice
Los Angeles Harbor College
High School Diploma - High School
Fremont High School
Chemist Certification - Chemistry / Lab Packing
Cleanharbors Cleanpack Chemist Training