Salesforce
Hi, I’m
J.M. Hernandez
IT Sales & Account Management
Houston,Tx
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Dynamic Sales Professional with an emphasis on account management. In this role, my successful track record includes but is not limited to; building profitable & long lasting partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management and experienced with selling a multitude of IT services and solutions.
Overview
10
years of professional experience
2
years of post-secondary education
Work History
TTC GlobalHouston, TX
Project Manager, Client Services
12.2021 - 11.2023
Job overview
- Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
- Streamlined communication channels for better collaboration with cross-functional teams, resulting in enhanced project efficiency.
- Fostered strong relationships with clients, leading to increased contract renewals and referrals.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Boosted client satisfaction by effectively addressing concerns and providing tailored solutions.
Quest SoftwareAustin, TX
Senior Sales Account Executive
03.2018 - 12.2021
Job overview
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building strong working relationships with current and prospective clients.
- Delivered in-depth disaster recovery and cloud migration demonstrations, imparting knowledge of best practices for protecting data and minimizing errors.
- Worked along side Sales Engineers to create solutions customized to the customers needs. Typical "Decision Makers" included but were not limited to IT Directors, CTO's, QA Directors, and IT Managers.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Enhanced customer satisfaction by conducting thorough assessments of client requirements and recommending appropriate Disaster Recovery/ Cloud Migration products.
- Implemented cross-selling strategies by identifying complementary products that address clients'' business needs.
- Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
Dell EMCRound Rock, TX
SLED Account Manager
2015 - 2018 (3 education.years_Label)
Job overview
- Developed highly profitable pipeline based on multiple sales penetration techniques.
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Managed book of business worth 1-1.5 million (Quarterly) across 200 accounts.
- Achieved 100% + of annual quota; increased profit margin by +17% within a 24 month time period.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Halliburton CoSan Antonio, TX
Heavy Equipment Operator
05.2014 - 09.2015
Job overview
- Maintained fueled and fully operational equipment to jump on any project requirement and keep teams on tight schedules.
- Completed diligent equipment inspections, repairs and maintenance actions to prolong life of each piece of machinery.
- Maximized equipment and personnel protection by identifying and avoiding hazards such as utility lines.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Performed thorough pre-shift and post-shift inspections and accurately completed all equipment logs and reports.
Education
The University of Texas At San AntonioSan Antonio, TX
Bachelor of Arts from Political Science And Government
01.2011 - 05.2021
University Overview
- Member of Tau Kappa Episilon
- Elected to Presidentfor Tau Kappa Episilon in 2011
University of Houston - DowntownHouston, TX
MBA from Sales Development & Business Management
08.2022 - Current
University Overview
- Member of Pi Kappa Phi - Business Honors Society
- Deans list Fall 2022
Skills
- Contract Negotiation
- Key account management
- Customer presentations
- Account development
- Lead prospecting
- Strategic Planning
- Client Interfacing
- Recruitment and Hiring
- Report Creation
- Customer Order Management
- Consultative Selling Techniques
- Bid Creations
- Collaborative Environments
- Organizational Efficiency
- Cross-Channel Marketing
- Sales Quota Management
- Sales Statistics Analysis
- Lead Identification and Generation
Accomplishments
- Achieved and exceeded quota by creating a business development strategy through the use of Salesforce historical data (pulled expiring server tags). Quickly adopted by department as an EOQ strategy for closing business and increasing run-rate (recurring) opportunities.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.
- Business Development:- By selling into white-space, zero spend accounts, closed the gap to quarterly quota early and often.
Software
HubSpot
ZenDesk
SalesLoft
ZoomInfo
LinkedIn Sales Navigator
Timeline
University of Houston - Downtown
MBA from Sales Development & Business Management
08.2022 - Current
Project Manager, Client Services
TTC Global
12.2021 - 11.2023
Senior Sales Account Executive
Quest Software
03.2018 - 12.2021
SLED Account Manager
Dell EMC
2015 - 2018 (3 education.years_Label)
Heavy Equipment Operator
Halliburton Co
05.2014 - 09.2015
The University of Texas At San Antonio
Bachelor of Arts from Political Science And Government
01.2011 - 05.2021
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