Juan Hernandez
Indianapolis,IN
Summary
Dynamic travel agent recognized for exceptional productivity and expertise in itinerary planning and customer relationship management. Demonstrates strong communication and problem-solving skills, ensuring superior client satisfaction and seamless travel experiences. Proven track record of exceeding sales quotas through effective prospecting and persuasive negotiation strategies, while building lasting relationships with industry customers. Career aspirations include expanding market reach and enhancing client engagement techniques to drive continued growth.
Overview
9
9
years of professional experience
Work History
Travel Agent
Carlisle
Indianapolis, IN
10.2024 - Current
- Organized group travel arrangements, coordinating logistics for seamless travel experiences.
- Utilized GDS systems efficiently for booking and confirming travel plans.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
- Booked transportation and hotel reservations using computer or telephone.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Researched availability of airfare and hotel rooms using reservation systems.
- Stayed up to date on travel industry, policies and restrictions.
- Coordinated ground transportation to and from accommodations for clients.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Warehouse Worker
Target
Indianapolis, IN
06.2017 - Current
- Supported onboarding of new employees by hosting orientation sessions.
- Designed and implemented comprehensive training programs tailored to organizational needs.
- Promoted a culture of continuous learning and improvement within the organization.
- Managed household errands and other essential duties.
- Updated and maintained databases with current information.
- Maintained updated knowledge through continuing education and advanced training.
Music Saleman
Indy Pro Audio Music Store
Indianapolis, IN
03.2016 - 07.2017
- Negotiated pricing contracts with vendors to ensure best prices for merchandise purchases.
- Replenished and arranged items to maintain appearance.
- Developed key customer relationships to increase sales.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Negotiated deals and handled complaints or objections.
- Addressed customer questions and concerns regarding products and services.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Greeted customers and provided information about products and services.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
Arsenal Tech High School
Indianapolis, IN05-2016
Skills
- Itinerary development
- Travel packages
- Special needs travelers
- Travel research
- International reservations
- Travel insurance
- Overseas tours
- Destination knowledge
- Language proficiency
- Teamwork and collaboration
- Organization
- Microsoft Word
- Planning
- Friendly, positive attitude
- Leadership
- Organizational skills
- Recruiter training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Travel Agent
Carlisle
10.2024 - Current
Warehouse Worker
Target
06.2017 - Current
Music Saleman
Indy Pro Audio Music Store
03.2016 - 07.2017
High School Diploma -
Arsenal Tech High School
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