Juan Hernandez
Norristown,PA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Highly-motivated employee with desire to take on new challenges. Proper work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Have been apart of the Customer Service Industry for four years, during which have had the capacity to develop a professional approach to interacting with customers. Have honed communication skills, ensuring clarity and eloquence, while also maintaining a touch of elegance in every interaction.
Overview
2
2
years of professional experience
Work History
Painter
Dolores Painting LLC
Norristown, PA
01.2025 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted testing of software and systems to ensure quality and reliability.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Associate
Urban Outfitters, Inc.
King Of Prussia, PA
04.2024 - 12.2024
- Answered store and merchandise questions and led customers to wanted items.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Engaged customers in friendly, professional dialogue to determine needs.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Helped customers find specific products, answered questions, and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Jewelry Sales Associate
Best Jewelers
Havertown, PA
04.2024 - 08.2024
- Organized promotional events to attract new customers and boost sales.
- Greeted customers to determine wants or needs.
- Performed basic repairs on jewelry items when needed.
- Managed inventory and supplies to ensure materials were available when needed.
- Upsold additional services or products to increase revenue opportunities.
- Maintained records related to sales for store management.
Sales Associate
Levis Strauss & Co
King Of Prussia, PA
08.2023 - 02.2024
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Identified needs of customers promptly and efficiently.
Education
GED -
Norristown Literacy Council
Norristown, PA06-2023
Skills
- Time management
- Customer service
- Inventory management
- Sales promotion
- Machinery operation
- Problem solving
- Team collaboration
- Interpersonal communication
- Bilingual
- Inventory control
- Attention to detail
References
References available upon request.
Timeline
Painter
Dolores Painting LLC
01.2025 - Current
Sales Associate
Urban Outfitters, Inc.
04.2024 - 12.2024
Jewelry Sales Associate
Best Jewelers
04.2024 - 08.2024
Sales Associate
Levis Strauss & Co
08.2023 - 02.2024
GED -
Norristown Literacy Council
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