Juan Herrera
Magnolia
Summary
With 28 years of experience in the machine tool industry, I have gained valuable insights from both field and back office roles. This extensive hands-on experience has equipped me with the utmost confidence in servicing machine tools. As a service manager for field service engineers, I have successfully utilized my skills to effectively manage and lead a team.
Experienced with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Adanced Technologies Field Service Engineer
Ellison Technologies
03.2023 - Current
- Performed onsite installation, modification and maintenance of CNC equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Worked on high-end CNC Equipment, including DN Solution, Heller and Ibarmia. Traveled nation wide in the United States for installations and service support
Service Manager
Ellison Technologies
03.2019 - 03.2023
- Managed between 8-12 Field Service Engineers supporting DOOSAN, DMG MORI, CITIZEN and IBARMIA CNC Equipment
- Provided support for New Projects, Customer Service Needs and Large Repair Services
- Increased Monthly Repair Service revenue from $120k to $184k
Service Lead
DMG MORI USA
02.2016 - 03.2019
- Duties included Technician Scheduler, Customer and Technician Phone Support, Back Office Billing, Field Service, and Internal Sales/Service Coordination for New Machine Sales
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Field Service Technician
Ellison Technologies
06.2005 - 01.2016
- Provided Field Service for CNC machines, including DMG and MORI SEIKI machines
- During my final year of employment, I transitioned to Assistance Service Manager, which included duties as Scheduler and Phone Technical Support
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Education
General Studies -
South Maountain High School
Phoenix, AZ06.1992
Associates of Applied Science - Electronics
ITT Techncial institute
11.2005
Skills
- Customer Service
- CNC Language
- Effective communication
- Teamwork
- Equipment maintenance
- Technical documentation
- Field service coordination
- Team leadership
- On-site support
- Troubleshooting and repair
Certification
- HMC Spindle replacement Certified
Languages
Spanish
Native or Bilingual
Timeline
Adanced Technologies Field Service Engineer
Ellison Technologies
03.2023 - Current
Service Manager
Ellison Technologies
03.2019 - 03.2023
Service Lead
DMG MORI USA
02.2016 - 03.2019
Field Service Technician
Ellison Technologies
06.2005 - 01.2016
Associates of Applied Science - Electronics
ITT Techncial institute
General Studies -
South Maountain High School
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