JUAN HINOJOSA

INPUT DATA FOR TRUCKS TO INPORT TO THE U.S.

• Updated databases with new and modified customer data.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered customer inquiries via phone, email, and chat.
• Developed positive relationships with customers through friendly interactions.
• Directed cargo loading to monitor even distribution of weight.
• Checked import and export documentation to determine cargo contents.
• Assisted customers with any questions or concerns that arose during the import and export process.

• Provided information to shipping and receiving personnel regarding inventory stock.
• Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Generated warehouse shipping documents, packing lists and invoices.

• Identified acceptable components and rejected defective products.
• Generated detailed reports outlining inspection and testing results.