Michelle Young
College Station,TX
Summary
Experienced customer service professional bringing 20 years of coordinating shipments, collaborating with freight carriers and managing customer needs.
Excellence in enhancing team productivity and customer satisfaction through strategic planning and effective communication. Skilled in Microsoft Word, Excel, SAP and AS400.
Overview
18
18
years of professional experience
Work History
Traffic Coordinator
Chem Coast
La Porte, TX
06.2023 - 05.2024
- Provided exceptional customer service when addressing concerns or inquiries from both internal team members as well as external clients.
- Built project timelines, team delegation plans and provided instructions for task
- Answered phone calls and responded to customer emails.
- Scheduled appointments for monthly and weekly samples for costumer products.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
General Manager
O’Neal’s
Baytown, TX
04.2009 - 06.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with guest, vendors, and partners to ensure long-term success and loyalty.
Customer Service Representative
Delta Chemical Services
La Porte, TX
03.2006 - 03.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate Of Applied Science - Hospitality Management And Business
The Art Institute of Pittsburgh
Pittsburgh, PA06.2015
Skills
- Transportation Regulations
- Route Planning
- Deadline Adherence
- Problem-Solving
- Data Entry
- Prioritizing calls
- Customer Relations
- Schedule Management
- Customer Relationship Management
- Leadership and team building
- Efficient multi-tasker
- Time Management
- Inventory Control
- Verbal and written communication
- Administrative Skills
- Numeric Data Entry
- Document Scanning
- Office Administration
- QuickBooks proficient
- Invoice Processing
- AR/AP
- AS/400
- Microsoft Excel
- Microsoft Office
- Attention to Detail
- Microsoft Access
- 60 wpm Typing Speed
- SAP proficient
- Alphanumeric Entry
Timeline
Traffic Coordinator
Chem Coast
06.2023 - 05.2024
General Manager
O’Neal’s
04.2009 - 06.2023
Customer Service Representative
Delta Chemical Services
03.2006 - 03.2009
Associate Of Applied Science - Hospitality Management And Business
The Art Institute of Pittsburgh