Juan Iarussi
Harrisonburg,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Waiter
Occasions Catering
09.2019 - 06.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Cook/Food Service Worker
Festival Conference And Student Center
09.2021 - 05.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cart Attendant
Giant
04.2020 - 12.2021
- Offered carts to patrons.
- Removed broken and unserviceable carts from inventory for repair.
- Collected carts left in parking areas and returned to retail stores.
- Gathered and consolidated carts, freeing up additional cart return spaces.
Education
High School Diploma -
James W. Robinson Jr. Secondary School
Fairfax06.2020
Bachelor of Arts - Psychology
James Madison University
Harrisonburg, VA05.2024
Skills
- Transactions and Cash Handling
- Phone Inquiries
- Order Accuracy
- Specials Promotion and Upselling
- Food Plating and Presentation
- Special Dietary Requirements
- Guest Satisfaction
- Kitchen Staff Coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cook/Food Service Worker
Festival Conference And Student Center
09.2021 - 05.2022
Cart Attendant
Giant
04.2020 - 12.2021
Waiter
Occasions Catering
09.2019 - 06.2023
High School Diploma -
James W. Robinson Jr. Secondary School
Bachelor of Arts - Psychology
James Madison University
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