Juan Ibarra
Edinburg,TX
Summary
Dynamic and results-driven professional with tenured experience in customer service and team management. Proven expertise in conflict resolution and culinary management, fostering high customer satisfaction. Adept at coaching and mentoring staff, ensuring operational excellence and adherence to food safety standards. Committed to enhancing team performance and delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ACT ( Cenlar )
Edinburg, Texas
10.2025 - Current
- Documented customer interactions in the company database for future reference.
- Collaborated with team members to address complex customer issues effectively.
- Maintained up-to-date knowledge of company policies and procedures for accuracy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Department Manager
McDonald's
Panama City Beach, US
10.2023 - 07.2025
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Handled shift overstock, restocking, and inventory control.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Followed safety protocols and company processes and procedures.
Certified Trainer
Olive Garden
Panama City Beach, US
01.2023 - 10.2024
- Facilitated engaging training sessions for new and existing team members.
- Demonstrated proper food handling and service techniques to staff.
- Collaborated with management to assess training needs and develop programs.
- Provided one-on-one coaching sessions to help individuals improve their skills.
Manager
Whataburger
Panama City Beach, US
09.2018 - 02.2023
- Supervised daily operations to ensure quality customer service.
- Trained staff on food safety and sanitation practices.
- Managed inventory levels to ensure product availability and freshness.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High school diploma - General Studies
AC Jones
Beeville, TX06.2015
Some College (No Degree) - General Studies
Coastal Bend College
Beeville, TXSkills
- POS system and inventory control
- Culinary and kitchen management
- Conflict resolution
- Food safety and preparation
- Organizational skills
- Microsoft Office proficiency
- P&L Tracking
- Brand representation
- Coaching and mentoring
- Typing proficiency
- Multitasking and organization
Certification
ServSafe, 05/01/24, 05/01/29
References
References available upon request.
Timeline
Customer Service Representative
ACT ( Cenlar )
10.2025 - Current
Department Manager
McDonald's
10.2023 - 07.2025
Certified Trainer
Olive Garden
01.2023 - 10.2024
Manager
Whataburger
09.2018 - 02.2023
High school diploma - General Studies
AC Jones
Some College (No Degree) - General Studies
Coastal Bend College