JUAN J BALL
Hightstown,NJ
Summary
Dynamic management professional with extensive experience in the automotive industry, leveraging a deep understanding of process-driven and performance-based environments. Proven track record of driving operational excellence and fostering team collaboration to achieve organizational goals. Committed to integrating industry knowledge and innovative strategies to enhance productivity and efficiency within a well-established company. Passionate about leading teams to success while maintaining a focus on quality and customer satisfaction.
Overview
16
16
years of professional experience
2
2
Language
Work History
General Manager
CarRevolution
Maple Shade, New Jersey
03.2022 - 07.2026
- Managed Sales Team, Financed Team, Service, and BDC.
- Established and sustained customer relationships focusing on delivering an exceptional customer experience.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Created a BDC department, and organized follow-up process with attention to detail.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Implemented strategic initiatives that improved customer satisfaction and retention rates.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale campaigns/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Directed cross-functional teams to enhance operational efficiency and drive strategic initiatives.
General Sales Manager
Unique Auto Mall
South Amboy, New Jersey
05.2018 - 02.2022
- Managed Sales Team, Financed Team, and BDC.
- Desk deals.
- Secure loans for clients with various finance institutions.
- Established and sustained customer relationships focusing on delivering an exceptional customer experience.
- Created a BDC department, and organized follow-up process with attention to detail.
- Ran a consistent and successful advertising campaign.
- Led team training sessions to enhance product knowledge and customer engagement techniques.
- Implemented performance metrics to assess sales team effectiveness and drive accountability.
Desk Manager
Quality Auto Center
Springfield, New Jersey
05.2017 - 04.2018
- Managed Sales Team, Financed Team, and BDC.
- Desk deals.
- Secure loans for clients with various finance institutions.
- Established and sustained customer relationships focusing on delivering an exceptional customer experience.
- Created a BDC department, and organized follow-up process with attention to detail.
- Ran a consistent and successful advertising campaign.
- Coordinated scheduling for staff, balancing workload and improving service delivery.
- Implemented staff training programs focused on customer service excellence, enhancing team performance in handling diverse situations professionally.
General Sales Manager
CarRevolution of Avenel
Woodbridge, New Jersey
03.2014 - 01.2017
- Managed Sales Team, Financed Team, and BDC.
- Desk deals.
- Secure loans for clients with various finance institutions.
- Established and sustained customer relationships focusing on delivering an exceptional customer experience.
- Created a BDC department, and organized follow-up process with attention to detail.
- Directed sales strategies to enhance market penetration and increase revenue growth.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager
DCH Brunswick Toyota
North Brunswick, New Jersey
07.2012 - 02.2014
- Managed sales team.
- Desk deals.
- Coordinate negotiation with clients from beginning to end by asking for the maximum profit while retaining strong CSI.
- Established and sustained customer relationships focusing on delivering an exceptional customer experience.
- Created a customer retention department, trained sales staff to make sales campaign calls and also convert service clients to sales clients.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Sales Manager
CarRevolution
Woodbridge, New Jersey
02.2010 - 04.2012
- Managed Sales Team, Financed Team, and BDC.
- Desk deals.
- Established and sustained customer relationships focusing on delivering an exceptional customer experience.
- Mentored junior sales staff, fostering skill development and promoting best practices within the team.
- Ran a consistent and successful advertising campaign.
- Developed training programs for new sales staff, enhancing product knowledge and customer engagement techniques.
- Fostered relationships with key clients, resulting in increased customer loyalty and repeat business.
Education
Associate of Arts -
Montclair State University
Montclair, NJSkills
- Expertise in BMW, Toyota, Honda, and Nissan certifications
- Proficient in written and spoken Spanish
- Experienced with Windows operating systems
- CRM Systems Proficient ( Arcona, Higher Gear, Autobase, Eleads, VinSolutions, Dealer Socket and Ecarlist)
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Training and coaching
- Inventory control
- Leadership and team building
- Customer relations
- Proficient in Cox Automotive Platforms
QUALIFICATIONS SUMMARY
- Managed Sales Team, Financed Team, Service, BDC, Customer Retention Department.
- Coordinate negotiation with clients from beginning to end by asking for the maximum profit while retaining strong CSI.
- Assessment of incoming inventory.
- Demonstrated ability to overcome objections; ask for sale; negotiate; complete sales (close).
- Created a BDC department, and organized follow-up process with attention to detail.
- Ability to work in a fast-paced environment and multitask to work individually and as a team leader and player.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
CarRevolution
03.2022 - 07.2026
General Sales Manager
Unique Auto Mall
05.2018 - 02.2022
Desk Manager
Quality Auto Center
05.2017 - 04.2018
General Sales Manager
CarRevolution of Avenel
03.2014 - 01.2017
Sales Manager
DCH Brunswick Toyota
07.2012 - 02.2014
Sales Manager
CarRevolution
02.2010 - 04.2012
Associate of Arts -
Montclair State University