Juan Jorge
Fresh Meadows,NY
Summary
Highly organized and detail-oriented Facility Manager with extensive experience managing and maintaining facility operations. Strong organization and negotiation skills. Ability to achieve results while working independently as well as part of a team. Proven success maintaining effective relationships at all organizational levels including senior leadership. Promoted and given increasingly high-level responsibilities throughout career. Experience developing and managing several service departments locally and remotely across the Americas. Skilled in project management, administrative support, maintenance, record retention, budgeting, and other related functions. Successful at reorganizing and setting quality standards to reduce costs and lower turnover. Comfortable working with high technology applications.
Overview
31
31
years of professional experience
Work History
Assistant Vice President, Facilities Manager Lead
Citizens Bank
10.2024 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Provide facilities management services for properties across the New York Metropolitan Area overseeing day-to-day operations and maintenance.
- Supervise Facilities Managers and Mechanical Technicians, ensuring efficient service delivery across retail banking and back-office locations.
- Conduct routine site inspections and coordinate maintenance and repair needs including HVAC, plumbing, electrical, housekeeping, signs, locksmith, interior structural repairs, roofing, landscaping, and snow removal.
- Ensure compliance with NYC laws, company standard and industry regulations for all facilities management services.
- Respond promptly to emergencies, coordinating on-site resources and guiding staff and suppliers to implement corrective and preventive measures.
- Manage and oversee the completion of work orders in the CMMS to maintain operational efficiency.
- Develop and manage operating and capital budgets, providing monthly financial variance and forecasting reports while identifying cost-savings opportunities.
- Evaluate and measure supplier’s performance with sourcing staff, driving continuous improvement initiatives.
- Oversee small construction, decommissions and relocation projects following the established procedures.
Senior Facility Manager - CNB & RBC Accounts
Jones Lang LaSalle, JLL
07.2019 - 08.2024
- Proactively developed and managed operational infrastructure facilities management services for approximately 2.5 million square feet of office space, in strict compliance with the Master Services Agreement (MSA), Policies and Procedures.
- Ensure seamless 24/7 operations of all physical facilities, promptly responding to emergency calls even after business hours.
- Assisted in the implementation of the Corrigo platform (CMMS), a comprehensive work order system, enabling efficient tracking of work orders and invoice payments.
- Traveled periodically to conduct comprehensive office visits within region, ensuring compliance with office inspections, critical equipment preventive maintenance, and expedited resolution of Corrigo work orders (CMMS), all in line with MSA/SLA.
- Manage and evaluated relationships with contracted vendors, both established and new, across various domains such as HVAC, electrical, cleaning, carpentry, plumbing, elevator, signage, locksmith, and security, for all assigned offices.
- Acted as liaison between client Facility Management Team and office landlords, supervising tenant work order website portals and overseeing sundry charge payments.
- Prepared and managed operating and capital budgets for all offices, totaling approximately $8 million annually, ensuring rigorous monthly financial variance reviews, forecasting, and cost-saving initiatives.
- Efficiently coordinated and executed various capital projects, working closely with project team, facilitating activities such as office openings, relocations, closures, disposal of office furniture, and ensuring optimal restoration of office spaces prior to returning them to landlords.
- Carefully reviewed work orders client satisfaction, proactively developing comprehensive action plans to address any reported issues or concerns.
- Demonstrated commitment to excellence by executing and submitting JLL Client Assurance Program (JCAP) audits for offices exceeding 50,000 square feet through Corrigo platform.
- Collaborated with JLL HSSE team in implementing Health, Safety, Security and Environment programs for both JLL and client employees, ensuring safe and healthy work environment.
- Implemented best practices and innovation programs to effectively manage service needs of remote offices without JLL staff, leveraging expertise of service providers and landlords.
- Led planning and execution of sustainability initiatives across client offices, aligning with corporate environmental goals and objectives.
- Played pivotal role in integration of CNB and RBC JLL accounts, contributing to successful consolidation and synergy of both entities.
- Effectively lead a team of integrated facilities management professionals, ensuring excellence in their performance and fostering their professional growth and development.
Senior Facilities Manager, CA Technologies Account
Jones Lang LaSalle, JLL
10.2007 - 07.2019
- Proactively developed and managed CA Technologies (CA) NYC Headquarters and 12 remote offices in accordance with Master Service Agreement (MSA), Policies, and Procedures.
- Delivered exceptional quality of service as demonstrated by positive client feedback on CPI and KPI.
- Ensured uninterrupted 24/7 operation of physical facilities and promptly responded to emergency calls outside business hours.
- Effectively led JLL Facilities staff for assigned offices
- Successfully managed Corrigo/360 Facility (CMMS) work orders for all offices, consistently exceeding client satisfaction target score.
- Traveled to conduct quarterly remote office visits to ensure compliance with MSA/SLA requirements, including office inspections, preventive maintenance services on critical equipment, and completion of reactive work orders.
- Demonstrated consistent execution in resolving daily office service issues, such as critical systems, HVAC, electrical, plumbing, janitorial, generator, audiovisual equipment, cable TV services, mail/shipping, and pantry services.
- Developed and maintained strong working relationships with vendors in various areas, including HVAC, electrical, cleaning, carpentry, plants, signage, shipping, furniture, catering, handyman services, and carrier services for all assigned offices.
- Acted as liaison between client Facilities Management Team and office landlords, overseeing tenant work order website portals and managing sundry charge payments.
- Prepared and managed facilities operating and capital budgets for all offices. Reviewed and reported monthly financial variances, conducted forecasting, and identified cost-saving opportunities.
- Generated purchase requisitions and processed invoices for facilities spending through accounts payable for timely payment.
- Prepared and reviewed scope of work for Request for Proposals (RFPs), conducted bid analysis and negotiations, drafted service agreement contracts, reviewed vendor certificates of insurance, and approved contracted vendors in JLL system.
- Assumed role of office space administrator for client, overseeing internal/external moves, setting up new hires, monthly updates on project management tools, and conducting semi-annual office space audits.
- Coordinated and executed capital projects and managed subleased offices for client, including opening, relocation, and closure of offices in region, liquidation of office furniture, and restoration of office space to optimal condition for return to landlord.
- Facilitated communication between CA's North America and Latin America offices regarding facilities issues, including document translation and contacting landlords. Assisted with construction and opening of offices in Mexico and Peru.
- Prepared for and consistently achieved outstanding results in JLL Operation Compliance Program audits for offices with 50,000+ square feet.
- Implemented best practices and innovation programs to effectively manage remote offices, including vendor and landlord management, work order management, and resolution of client issues.
- Enhanced safety protocols, leading to decrease in workplace accidents and injuries.
- Collaborated with cross-functional teams to achieve company-wide sustainability goals through green initiatives and practices.
Service Delivery Manager
Computer Associates International
10.1996 - 10.2007
- Supervised multiple departments including Facilities, Reception, Learning Center, and Solution Centers, while also overseeing contracted security guards. Skillfully managed team of 12 employees while successfully incorporating acquired companies.
- Ensured uninterrupted, 24/7 operation of physical facilities and promptly responded to emergency calls beyond business hours.
- Oversaw preparation and management New York City office operations and capital budgets and provided comprehensive monthly finance analysis, effectively investigating, and resolving any variances.
- Evaluated, approved, and diligently monitored purchase requisitions and invoices for facilities services, ensuring seamless processing through accounts payable for timely payment.
- Developed and nurtured relationships with various vendors, including HVAC, electrical, plumbing, cleaning, shipping, security, furniture, plants, signage, handyman, carrier services, catering, and soda/snack vending machines.
- Prepared and meticulously reviewed scope of work for Request for Proposals (RFPs), bid analysis, contracts, and certificates of insurance.
- Carried out general administrative duties such as procuring office, building supplies, and maintaining effective records management systems.
- Skillfully reconciled petty cash and Amex P-Cards expenditures monthly.
- Acted as liaison between CA and landlords, effectively managing office services and overseeing tenant portals for CA NYC offices.
- Served as FM System space administrator for New York offices, proficiently coordinating internal and external moves and efficiently setting up new hires.
- Successfully coordinated construction and opening of new offices, playing pivotal role in facilitating office restructuring, relocation, and closures throughout New York City.
- Played key role as member of Workforce Mobility Program implementation team at 520 Madison Avenue office, along with working as part of program's SWAT team on national level.
- Provided valuable assistance to CA Facilities Team by translating contracts and documents into Spanish for CA Latin America offices.
- Supported CA Design department in construction of CA Argentina office.
- Received recognition from CA's CEO for effectively executing safe evacuation and meticulously accounting for wellbeing of NYC 140 Broadway employees and office guests during tragic terrorist attack on 9/11.
Facilities Manager
Cheyenne Software
05.1994 - 06.1996
- Ensured uninterrupted operation of physical facilities at Lake Success and Roslyn Heights, NY.
- Successfully managed Office Services, Mail, and Shipping departments, as well as contracted security guards.
- Provided oversight for contracted vendors involved in maintenance of HVAC systems, electrical systems, plumbing, generators, furniture procurement, office supply ordering and inventory, as well as copier and fax machines.
- Demonstrated expertise in preparing and managing office budgets, including processing purchase requisitions, invoices, and vendor payment requests.
- Handled troubleshooting for office printing equipment and promptly acted by placing service calls.
- Facilitated seamless new hire employee setup and internal moves by collaborating with IT and Telecommunications departments.
- Took charge of issuing identification cards and programming computerized access control system.
- Lead construction of new office at 2000 Marcus Ave in Lake Success, NY, encompassing three floors. Oversaw relocation of 450+ employees from Roslyn Heights, NY to this new location.
- Coordinated smooth relocation of 650+ Cheyenne employees from Lake Success, NY to Computer Associates' Corporate Headquarters in Islandia, NY, following acquisition of Cheyenne by Computer Associates.
- Successfully managed closure of Cheyenne offices in New York and effectively supervised liquidation of furniture.
Education
Certified Accounting - Accounting
Instituto Educativo Superior Tecnologico San Marco
Lima, Peru12.1991
Dental Technician -
Penaranda Institute of Dental Technology
Elmhurst, NY06.1993
Skills
- Office Operation Maintenance
- Budget Administration
- Cost-reduction methods
- Leadership and supervision
- Excellent Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Problem-solving aptitude
- Organizational Skills
- Technical knowledge
Affiliations
- IFMA (International Facilities Management Association New York Chapter)
- Member of Tri-State League of Facility Professionals – Since 2007
- New York City Fire Department – F60 Certification
- American Red Cross – AED/CPR Certification
Languages
Spanish
Full Professional
Timeline
Assistant Vice President, Facilities Manager Lead
Citizens Bank
10.2024 - Current
Senior Facility Manager - CNB & RBC Accounts
Jones Lang LaSalle, JLL
07.2019 - 08.2024
Senior Facilities Manager, CA Technologies Account
Jones Lang LaSalle, JLL
10.2007 - 07.2019
Service Delivery Manager
Computer Associates International
10.1996 - 10.2007
Facilities Manager
Cheyenne Software
05.1994 - 06.1996
Certified Accounting - Accounting
Instituto Educativo Superior Tecnologico San Marco
Dental Technician -
Penaranda Institute of Dental Technology
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