Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Juan Jose Carballo Guardado

San Diego,CA

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

2026
2026
years of professional experience

Work History

Patient Service Representative

Sharp Rees-Stealy Medical Group
04 2025 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Enhanced office efficiency by managing Epic inbasket request and multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.

Lead Care Manager

Truecare Health Services
10 2024 - 04 2025
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Worked with providers to define quality metrics and outcome reporting process.

Patient Access Radiology

Community Regional Medical Center
01.2024 - 09.2024
  • Reduced patient wait times by efficiently preparing examination rooms and equipment for radiologic exams
  • Improved collaboration between radiologists and referring physicians by effectively communicating important case information in a timely manner
  • Assisted radiologists with complex interventional procedures to ensure successful treatment outcomes for patients requiring specialized care
  • Contributed to overall department success with detailed knowledge of various imaging modalities such as X-ray, MRI, CT scans, and ultrasound examinations
  • Optimized workflow efficiency through the effective utilization of electronic health record systems, ensuring timely access to vital patient data and images for clinical decision making

Medical Cardiology Scribe

Sequoia Cardiology Medical Group
08 2023 - 01 2024
  • Answered inquiries concerning progress of medical cases within limits of confidentiality laws
  • Pulled correct medical charts for doctor based on schedule of patients to be seen
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts

Dental Assistant

Changrui (Ray) LIU, D.D.S. Dentistry
08 2018 - 12 2018
  • Prepared patients for dental treatments by welcoming, comforting, and draping patients
  • Documented patients' dental health information, medical history, and vital signs
  • Scheduled appointments, prepared bills, and received payment for dental services by completing insurance forms

Resident Services Assistant

Fresno State Student Housing
01 2021 - 01 2024
  • Resolved customer issues quickly and efficiently
  • Completed required paperwork within anticipated timeframes
  • Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents

Education

Bachelor of Science - Biology & Psychology

California State University, Fresno
05.2024

High School Diploma -

Lawndale High School
05.2020

Skills

  • EPIC System proficiency
  • Medical Terminology Certification
  • Multi-tasking strength
  • Problem-solving skills
  • Train staff
  • Administer budget
  • Mainframe server systems
  • HIPAA Compliance
  • Patient Positioning
  • Data analysis
  • Medical insurance

Community Service

  • Patient Rehab Aid Community Regional Hospital
  • Community Regional Hospital Influenza vaccine clinics
  • UCLA Health Community Blood Drives, 2018, 2021
  • Royal Gardens Senior Care senior home, 2021
  • The Fresno Veterans V.A. Medical Hospital: Center for Development and Civic Engagement

Timeline

Patient Access Radiology

Community Regional Medical Center
01.2024 - 09.2024

High School Diploma -

Lawndale High School

Patient Service Representative

Sharp Rees-Stealy Medical Group
04 2025 - Current

Lead Care Manager

Truecare Health Services
10 2024 - 04 2025

Medical Cardiology Scribe

Sequoia Cardiology Medical Group
08 2023 - 01 2024

Dental Assistant

Changrui (Ray) LIU, D.D.S. Dentistry
08 2018 - 12 2018

Resident Services Assistant

Fresno State Student Housing
01 2021 - 01 2024

Bachelor of Science - Biology & Psychology

California State University, Fresno

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Juan Jose Carballo Guardado