Teresa Beck
Mattoon,IL
Summary
Experienced Scheduler with expertise in compliance and documentation standards. Demonstrates strong organizational skills and commitment to efficiency. Proven ability to manage multiple tasks while maintaining high-quality standards.
Overview
18
18
years of professional experience
Work History
Patient Support Representative
Heartland Dental
Mattoon, IL
09.2020 - Current
- Handled incoming patient phone calls, delivering prompt and courteous assistance.
- Scheduled appointments for patients using computerized scheduling system.
- Maintained accurate records of patient visits and updated patient information in electronic health record system.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality of health information.
Store Associate/PT
Big Lots
Mattoon, IL
10.2018 - 02.2025
- Managed item stock levels and ensured outstanding customer service for varied clientele.
- Provided cash register operations and handled customer payments.
- Organized promotional displays throughout store in accordance with corporate guidelines.
Customer Support Agent
First Mid Bank and Trust
Mattoon, IL
01.2019 - 09.2020
- Assisted and managed customer accounts, including address modifications, investigated and protected customer account data against fraud, and directed calls to branches and various departments.
- Provided technical support to customers regarding product use and troubleshooting.
- Maintained accurate records of customer interactions and transactions.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
Customer Service Agent
Spherion – Blue Cross / Blue Shield of Alabama
Charleston, IL
10.2018 - 11.2018
- Resolving member questions about claims, processing payments, and selecting Primary Care Providers for members.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Provided technical support over the phone when needed.
- Resolved customer complaints quickly and efficiently.
- Updated customer records in the CRM system accurately with each interaction.
Scheduling Specialist
Carle Health
Mattoon, IL
06.2007 - 08.2018
- Coordinated appointment scheduling with primary care and specialist providers.
- Submitted prescription refill requests via Epic EHR System.
- Facilitated communication by sending messages to nurses and providers through Epic EHR System.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
Education
Associate of Arts - Business
Lake Land College
Mattoon, ILGeneral Studies - Hospital Administration
Grand Canyon University
Phoenix, AZSkills
- Customer service excellence
- Microsoft Office proficiency
- Claims examination expertise
- Analytical thinking
- EPIC system proficiency
- Medical terminology knowledge
- Team collaboration
- Organizational effectiveness
Timeline
Patient Support Representative
Heartland Dental
09.2020 - Current
Customer Support Agent
First Mid Bank and Trust
01.2019 - 09.2020
Store Associate/PT
Big Lots
10.2018 - 02.2025
Customer Service Agent
Spherion – Blue Cross / Blue Shield of Alabama
10.2018 - 11.2018
Scheduling Specialist
Carle Health
06.2007 - 08.2018
Associate of Arts - Business
Lake Land College
General Studies - Hospital Administration
Grand Canyon University
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