Shana Ka'apana
Kaneohe,HI
Summary
Motivated professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrates strong work ethic and adaptability, excelling in high-pressure environments. Skilled in mastering new skills quickly and working effectively without supervision. Exceptional interpersonal skills enhance collaboration and contribute to brand enhancement.
Overview
32
32
years of professional experience
Work History
Patient Support Representative - Imaging
QUEEN'S MEDICAL CENTER, Honolulu, Hawai'i
Honolulu, Hawaii
04.2024 - Current
- Scheduled appointments using computerized systems to enhance patient management efficiency.
- Coordinated communication between patients and healthcare providers to improve service delivery.
- Addressed patient concerns with empathy, ensuring a professional and supportive experience.
- Collaborated with physicians, nurses, and technicians to advocate for patient needs.
- Answered incoming calls promptly, directing inquiries to appropriate departments.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Implemented process improvements that enhanced scheduling efficiency and accuracy.
- Attended weekly meetings with management staff to discuss operational goals and objectives.
- Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
- Developed relationships with referring physicians and office staff to ensure timely communication about upcoming appointments or changes in orders and schedules.
- Attended weekly meetings with management staff discussing operational goals and objectives.
- Communicated effectively with patients to confirm appointment details and instructions.
- Coordinated with medical staff to ensure timely patient preparations.
Community Assistant Liaison
QUEEN'S MEDICAL CENTER, Queen Emma Clinic
Honolulu, HI
07.2012 - 03.2024
- Acted as liaison between providers and patients to facilitate effective communication.
- Assisted patients with patient assistance program, ensuring access to medications at no cost.
- Coordinated discharge needs for hospitalized Queen Emma Clinic patients, including medications and follow-up appointments.
- Managed medication refill requests, maintaining clear communication with patients, pharmacies, and providers.
- Facilitated prior authorizations for medications to ensure timely patient care.
- Engaged with diverse patient populations across various ethnicities and socioeconomic backgrounds.
Pharmacy Technician
Queen's Medical Center
Honolulu, Hawaii
05.2000 - 07.2012
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information, and prescription orders in pharmacy software.
- Provided customer service by addressing patient inquiries regarding medications and health topics.
- Assisted pharmacists in compounding sterile products per state regulations.
- Ensured compliance with federal, state, local laws, and company policies on pharmacy operations.
- Processed customer payments and credit card transactions accurately when required.
- Resolved customer complaints promptly while maintaining professionalism.
- Maintained accurate records of controlled substances as mandated by DEA regulations.
Pharmacy Technician
Longs Drugs Pharmacy
Honolulu, HI
12.1994 - 01.1999
- Evaluated written prescriptions and refill requests for accuracy before processing.
- Performed data entry for patient profiles, billing information, and prescription orders.
- Collaborated with technicians and pharmacists to prioritize and complete medication orders.
- Prepared medications by counting, pouring, labeling, and verifying doses for dispensing.
- Assisted pharmacists in compounding sterile products in compliance with state regulations.
- Ensured adherence to federal, state, and local pharmacy laws and company policies.
- Monitored inventory levels, placing orders for commonly used drugs as needed.
- Responded to customer inquiries and requests, providing assistance or referring to pharmacists.
Education
Some College (No Degree) - Exercise Science
University of Hawaii
HonoluluSkills
- Teamwork and collaboration
- Communication skills
- Time management
- Work ethic
- Attention to detail
- Organizational abilities
- Interpersonal relations
- Customer service excellence
- Adaptability
Affiliations
- Previously, working mom with two boys who were very active in multiple sports. Served as Team Mom for many years on multiple teams while they were growing up. Also, became very involved with the parent team for their sports in high school. Assisted in running concession stands, fundraisers for the programs, coordinating team travel to the mainland, and planning end of year team banquets.
Timeline
Patient Support Representative - Imaging
QUEEN'S MEDICAL CENTER, Honolulu, Hawai'i
04.2024 - Current
Community Assistant Liaison
QUEEN'S MEDICAL CENTER, Queen Emma Clinic
07.2012 - 03.2024
Pharmacy Technician
Queen's Medical Center
05.2000 - 07.2012
Pharmacy Technician
Longs Drugs Pharmacy
12.1994 - 01.1999
Some College (No Degree) - Exercise Science
University of Hawaii