Juan Juarez Jr
San Luis Obispo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Engagement Champion
Eckerd
11.2025 - Current
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Delivery Driver
Edna's Bakery
09.2022 - 06.2023
- Delivered baked goods to customers across assigned routes efficiently.
- Verified accuracy of loaded items against shipping documents to ensure compliance.
- Addressed customer service complaints professionally to uphold trust and loyalty.
Detention Officer
Richland County Sheriff's Office
11.2018 - 11.2019
- Maintained accurate records of prisoner identification and charges.
- Monitored detainee behavior to identify and resolve conflicts swiftly.
- Counseled inmates to address questions, concerns, and requests effectively.
- Ensured compliance with federal, state, and local regulations regarding detainee rights.
Furniture Delivery Driver
American Furniture Warehouse Co
09.2013 - 07.2016
- Ensured compliance with safety regulations during all transport operations.
- Delivered furniture accurately to customers' homes with careful handling.
- Verified order accuracy and inspected for damage prior to delivery.
- Safely installed furniture in customers' homes, avoiding damage to walls or floors.
Education
GED -
University of Tennessee
Knoxville, TNSome College (No Degree) - Computer Science
Questa College
San Luis Obispo, CASkills
- Customer service
- Logistics
- Documentation and reporting
- Computer and database management
- Adaptability and problem solving
- Calm demeanor
Timeline
Customer Engagement Champion
Eckerd
11.2025 - Current
Delivery Driver
Edna's Bakery
09.2022 - 06.2023
Detention Officer
Richland County Sheriff's Office
11.2018 - 11.2019
Furniture Delivery Driver
American Furniture Warehouse Co
09.2013 - 07.2016
Some College (No Degree) - Computer Science
Questa College
GED -
University of Tennessee