Juan Kreider
Virginia Beach,VA
Summary
Results-driven professional with 10+ years in financial services, now focused on sales and client success, with a strong ability to build relationships and communicate effectively. Proven track record leading global initiatives, training teams, and managing complex projects while driving results in fast-paced environments. Known for a positive, client-focused approach, strong problem-solving skills, and delivering solutions that meet business needs.
Overview
18
18
years of professional experience
Work History
Know Your Client (KYC) Compliance Analyst
ADP
Norfolk, VA
08.2023 - Current
- Ensure compliance with ADP’s Anti-Money Laundering Programs
- Entrusted with verifications, approvals and denials, and accounting of Retirement Services Daily report
- Train multiple members on the KYC team as well as a team in India
- Maintain Canada Customer ID Program (CIP) process rollout coordinating with Teams in Canada, Philippines, and India
- Analyzing and verifying incoming CIP documents and clients
- Familiarize myself with Small Business Services, Major Account Services, National Account Services, and High Risk Client cases
- Providing compliance and risk integration knowledge for product changes, acquisitions, and implementations with our GPT team
- Built and maintain strong relationships with co-workers throughout departments
- Identify and solve solutions that best fit the company
- Coordinating with multiple departments efficiently and productively
- Analyze compliance data to identify risks and ensure adherence to regulatory standards.
- Develop and implement compliance policies, enhancing operational effectiveness across departments.
- Prepare documentation and records for upcoming audits and inspections.
- Conduct internal audits to evaluate compliance processes and recommend improvements for efficiency.
TotalSource Payroll Advisor
ADP
Norfolk, VA
01.2023 - 03.2023
- Primary client liaison for all employer-level issues
- Knowledge of Federal, State, and Local employment and tax laws
- Build and maintain strong client relationships
- Identifying and solving solutions that best fit the company and the client
- Coordinating with multiple departments to efficiently and productively service the client
- Understanding payroll cycles and setting up off cycle payroll for payment distributions and corrections
- Knowledge of benefit selections and deductions
HR Generalist/Recruiter
LenderSelect Mortgage Group
Richmond, VA
09.2020 - 09.2022
- Created and implemented recruitment plan using multiple recruiting platforms
- Generated official internal documents such as offer letters, appointment letters, and warning letters
- Implemented onboarding plans and educated new hires with the HR policies, internal procedures, and regulations
- Evaluated employee performance and appraising their pay scale accordingly
- Facilitated recruitment processes, enhancing candidate screening and selection efficiency.
- Developed and implemented employee onboarding programs to improve new hire integration.
Loan Processor
Caliber Home Loans
Virginia Beach, VA
01.2020 - 06.2020
- Restructured loans
- Ordering and reviewing Title documents and Homeowners Insurance
- Reviewed loan applications for accuracy and completeness, ensuring compliance with company policies.
- Coordinated communication between borrowers, underwriters, and real estate agents to facilitate timely processing.
- Managed documentation flow using in house software to streamline loan processing timelines and enhance efficiency.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-past schedule.
Operations Specialist
Atlantic Bay Mortgage Group
Virginia Beach, VA
05.2017 - 12.2019
- Communicating effectively with Insurance agents on Homeowners and Flood insurance policies pertaining to Subject Properties
- Reviewing Insurance Policies to verify adequate coverage to protect loan investments and personal property
- Communicating effectively between Loan Officers, Loan Officer Assistants, Processors, Underwriters, and Closers to keep them informed and up to date
- Calculating income preemptively on Written Verifications of Employment to be sure borrowers are providing accurate and adequate information
Senior Compliance Analys
Atlantic Bay Mortgage
Virginia Beach, VA
08.2015 - 05.2017
- Communicated effectively and onboarded new Credit Unions
- Supervising other members of the TPO compliance team
- Providing dedicated customer service and problem solutions to all 90+ Credit Unions
- Final Compliance checks on all Loans before sent to Closing
- Implemented and orchestrated the departments roll out of ACE
- Oversaw and check behind team members in Third Party Originators Compliance
- Point of contact for Credit Unions and Loan Officers in any situation
- Proven “Go To” within the LenderSelect Team in all departments
Master at Arms
United States Navy
08.2008 - 09.2009
- Monitored access control systems to maintain secure environments.
- Trained personnel in emergency response procedures and safety protocols.
- Honorable Discharge
Education
Associates of Science -
Tidewater Community College
Norfolk, VASkills
- Microsoft Office 365
- Compliance monitoring
- Due diligence
- Critical thinking
- Internal auditing
- Project management
- Relationship building and management
- Client engagement
Timeline
Know Your Client (KYC) Compliance Analyst
ADP
08.2023 - Current
TotalSource Payroll Advisor
ADP
01.2023 - 03.2023
HR Generalist/Recruiter
LenderSelect Mortgage Group
09.2020 - 09.2022
Loan Processor
Caliber Home Loans
01.2020 - 06.2020
Operations Specialist
Atlantic Bay Mortgage Group
05.2017 - 12.2019
Senior Compliance Analys
Atlantic Bay Mortgage
08.2015 - 05.2017
Master at Arms
United States Navy
08.2008 - 09.2009
Associates of Science -
Tidewater Community College