JUAN LANDERO
Rogers,AR
Summary
Dynamic professional with 16 years of diverse experience in customer service, excelling in roles such as Pharmacy Technician, Sous Chef, and Kitchen Manager. Proven ability to deliver exceptional customer experiences through friendly and courteous service, effective communication, and a commitment to teamwork and integrity. Skilled in training team members to uphold company standards while adeptly addressing customer concerns to ensure satisfaction.
Life insurance professional equipped to drive strategic growth and deliver exceptional client solutions. Demonstrates expertise in client relationship management, risk assessment, and policy recommendations. Strong focus on team collaboration and adapting to changing needs. Known for reliability, customer-centric approach, and achieving impactful results.
Overview
17
17
years of professional experience
Work History
Life Insurance Agent Manager
AO
Remote
01.2026 - Current
- Developed tailored insurance solutions to meet client needs and ensure comprehensive coverage.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted thorough risk assessments to determine appropriate policy options for clients.
- Mentored junior agents on best practices for client engagement and policy recommendations.
- Implemented streamlined processes for managing client information and policy documentation.
- Collaborated with underwriters to expedite approvals and resolve complex cases efficiently.
- Achieved consistent productivity in remote work settings through effective time management. Surpassed daily objectives by making over 250 outgoing calls while effectively managing incoming call traffic.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
Manager
Crisp & Green
Bentonville, AR
04.2023 - 01.2026
- Demonstrated leadership by modeling best practices to enhance customer satisfaction while ensuring team members understood their roles and received comprehensive training.
- Addressed customer concerns by listening attentively to issues and implementing effective solutions to improve overall satisfaction.
- Ensured adherence to policies while promoting compliance benefits among team members.
- Developed and managed team schedules to optimize coverage. Fostered a flexible and supportive environment for team members’ requests while strategically assigning staff based on shift needs and census data. Oversaw scheduling for team operations. Promoted adaptability in addressing team member requests while ensuring appropriate staffing aligned with shift requirements and census needs.
- Facilitated meetings focusing on constructive feedback to enhance team performance. Cultivated a proactive approach to continuous learning.
Lead Cook
Life Work
Bentonville, AR
02.2022 - 03.2023
- Managed ordering processes for food and necessary supplies to ensure operational efficiency.
- Managed customer recovery processes to enhance client satisfaction.
- Collaborated with team to achieve monthly objectives focused on enhancing customer ratings.
- Executed task-oriented strategies to enhance operational efficiency.
- Demonstrated unwavering integrity across all job responsibilities and interactions.
- Facilitated open communication and supported team members as required.
Supervisor-Lead Cook
Compass Group
Bentonville, AR
02.2015 - 03.2020
- Resolved customer inquiries with promptness and professionalism.
- Provided tailored service to each customer, fostering exceptional satisfaction levels.
- Implemented customer recovery strategies aimed at restoring service quality and fostering trust.
- Directed task preparation and strategically delegated responsibilities among team members to foster inclusive participation.
- Supervised the secure shutdown of equipment at shift end. Implemented thorough cleaning procedures according to established policies. Supported team members during peak activity periods.
- Cultivated open lines of communication between back and front of house to promote efficiency and maintain focus on tasks.
Manager-Sous Chef
Copelands of New Orleans
Rogers, AR
04.2009 - 11.2015
- Managed inventory levels and ordered necessary food quantities to ensure operational efficiency.
- Coordinated with the chef to streamline scheduling and foster effective communication among kitchen and service staff for seamless operations.
- Executed end-of-shift procedures for equipment and food storage and cleaning to maintain compliance with policy standards.
- Developed and delivered comprehensive training programs to ensure new members adhere to equipment and safety standards.
- Contributed to team success by fostering a cooperative and supportive work environment.
- Addressed and managed customer and team member complaints to enhance satisfaction and team cohesion.
Education
High School Diploma -
Rogers High School
Rogers, AR05.2008
Skills
- Effective team collaboration
- Bilingual
- Consistent professional conduct
- Management Experience
- Leadership Experience
- Phone Etiquette
- Insurance policy sales
- Building relationships
- Client service
- Insurance product expertise
- Team training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Life Insurance Agent Manager
AO
01.2026 - Current
Manager
Crisp & Green
04.2023 - 01.2026
Lead Cook
Life Work
02.2022 - 03.2023
Supervisor-Lead Cook
Compass Group
02.2015 - 03.2020
Manager-Sous Chef
Copelands of New Orleans
04.2009 - 11.2015
High School Diploma -
Rogers High School