Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Delivery Driver
Specialty Textile Services
01.2022 - Current
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Negotiations Specialist
Americor
09.2019 - 12.2021
Enhanced client relationships with efficient negotiation strategies that focused on mutually beneficial solutions.
Reduced costs for clients by skillfully negotiating favorable terms with their creditors.
Researched and analyzed individual parties' positions to understand dispute background.
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative/Auditor
JNR Incorporated
08.2016 - 03.2019
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained confidentiality of sensitive client information while performing audits and communicating results.
Worked closely with clients to address any concerns or questions regarding audit findings and recommendations, fostering a positive working relationship.
Utilized advanced data analytics tools to efficiently analyze large datasets for potential anomalies or trends impacting financial statements.
Customer Service Representative
National Customer Service Center
10.2012 - 03.2016
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA
06.2011
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Problem Resolution
Call center experience
Computer Proficiency
Money handling abilities
Complaint Handling
Microsoft Excel
Microsoft Outlook
De-Escalation Techniques
Spreadsheets
Account Management
Staff Training
Timeline
Customer Service Representative/Delivery Driver
Specialty Textile Services
01.2022 - Current
Negotiations Specialist
Americor
09.2019 - 12.2021
Customer Service Representative/Auditor
JNR Incorporated
08.2016 - 03.2019
Customer Service Representative
National Customer Service Center
10.2012 - 03.2016
High School Diploma -
Bolsa Grande High School
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