Juan Lopez
Summary
Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative/Delivery Driver
Specialty Textile Services
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Negotiations Specialist
Americor
09.2019 - 12.2021
- Enhanced client relationships with efficient negotiation strategies that focused on mutually beneficial solutions.
- Reduced costs for clients by skillfully negotiating favorable terms with their creditors.
- Researched and analyzed individual parties' positions to understand dispute background.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative/Auditor
JNR Incorporated
08.2016 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained confidentiality of sensitive client information while performing audits and communicating results.
- Worked closely with clients to address any concerns or questions regarding audit findings and recommendations, fostering a positive working relationship.
- Utilized advanced data analytics tools to efficiently analyze large datasets for potential anomalies or trends impacting financial statements.
Customer Service Representative
National Customer Service Center
10.2012 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- De-Escalation Techniques
- Spreadsheets
- Account Management
- Staff Training
Timeline
Customer Service Representative/Delivery Driver
Specialty Textile Services
01.2022 - Current
Negotiations Specialist
Americor
09.2019 - 12.2021
Customer Service Representative/Auditor
JNR Incorporated
08.2016 - 03.2019
Customer Service Representative
National Customer Service Center
10.2012 - 03.2016
High School Diploma -
Bolsa Grande High School