Juan Lozano
Humble
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
Westpark Communications
Spring
05.2021 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Worked with multiple accounts using cold calling and warm calling skills.
- Used dispatcher skills to reach out to multiple different types of companies and provide dispatching services.
- Took supervisor calls to de escalate situation with irate customers.
- Conferred with customers by telephone to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Processed orders accurately and promptly, ensuring timely delivery of goods and services.
- Provided feedback to management regarding potential areas of improvement within the department or organization as a whole.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Served as a senior agent to help other team members with their questions or to guide them into solving problems.
Retail Sales Associate
Foot Locker
Humble
05.2019 - 01.2021
- Engaged and communicated with customers on the sales floor.
- Understand and identify customers needs and gave recommendations based on their interests.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Assisted with audits and organizing inventory.
Education
Welding Tig Course - Welding
Precision Welding Academy Humble
Humble, TX01-2020
High School Diploma -
Carl Wunsche Sr High School
Spring, Texas05-2019
Associate of Science - Engineering
Lonestar College
Humble, TXSkills
- Dispatching field personnel
- Call handling
- Multitasking and organization
- Data entry
- Routing orders
- Critical thinker
- Customer service
- Processing orders
- Verbal and written communication
- Problem-solving
- Work order generation
- Complaint resolution
- Brand representation
- Team collaboration
- CRM system proficiency
- Shipping and logistics
- Lead generation
- Microsoft office expertise
- Empathy and patience
- Inbound and outbound calling
- Product sales
- Money handling
- Credit card payment processing
- Order fulfillment
- Appointment scheduling
- Data collection
- Adaptability and flexibility
- Senior leadership support
Timeline
Bilingual Customer Service Representative
Westpark Communications
05.2021 - Current
Retail Sales Associate
Foot Locker
05.2019 - 01.2021
Welding Tig Course - Welding
Precision Welding Academy Humble
High School Diploma -
Carl Wunsche Sr High School
Associate of Science - Engineering
Lonestar College