Latoya Sands
Miami,FL
Summary
Seeking a position in a vibrant and growing organization that uses my experience as Dispatch / Customer Service Representative and skills in problem-solving and critical thinking. My objective is to utilize my experience to advance the goals of the organization and to continue developing my skills. Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Dispatcher /Call Center Customer Service Representative
Comcast
Miramar, FL
05.2007 - Current
- Managed daily delivery and work schedules to maximize coverage.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Provided timely updates to customers regarding their orders or requests.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided exceptional customer service for existing customers and assisted with billing inquiries, collecting payments and claims processing
Education
Bachelor's Degree -
Florida International University
North Miami Beach, FL04.2011
Associates Degree -
Broward College
Pembroke Pines, FL12.1999
Skills
- Verbal and written communication
- Multitasking and organization
- Dispatching field personnel
- Monitoring field personnel
- Customer relations
- Technical support
- Computer skills
- Microsoft Word
- Help Desk
- Microsoft Excel
- Microsoft Office
- Customer service
- Typing
- Problem-solving
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Sales skills, Proficient, 03/01/23
- Customer focus & orientation, Proficient, 06/01/23
- Administrative assistant/receptionist, Proficient, 03/01/23
- Verbal communication, Proficient, 03/01/23
- Attention to detail, Proficient, 06/01/23
- Customer service, Proficient, 03/01/23
Timeline
Dispatcher /Call Center Customer Service Representative
Comcast
05.2007 - Current
Bachelor's Degree -
Florida International University
Associates Degree -
Broward College
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