Jasamine Portis
Corsicana
Summary
Dedicated customer service and dispatch professional with experience supporting AAA roadside assistance operations. Skilled in handling high-volume calls, resolving member issues, and accurately processing account information. Strong ability to analyze situations, manage multiple systems, and deliver excellent service while meeting performance goals. Seeking to grow into a Membership Specialist II role by leveraging communication, problem-solving, and administrative expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatcher /Call Center Customer Service Representative
AAA (Auto Club Enterprises)
Coppell
06.2025 - Current
- Dispatch service providers efficiently while prioritizing urgent situations and ensuring timely assistance
- Handle high-volume inbound and outbound calls assisting members with roadside service requests
- Resolved membership and roadside service issues, enhancing member satisfaction
- Communicated effectively with members, drivers, and internal teams to ensure seamless service delivery
- Analyze situations quickly to determine the best resolution for members
- Meet performance metrics including call handling time, accuracy, and customer satisfaction
- Utilize multiple systems to update membership details and service requests in real-time
- Review and process member-related information, ensuring accuracy and proper documentation
- Facilitated transition from customer service to dispatch role, showcasing adaptability and professional growth
Package Handler
FedEx
Fort Worth
03.2025 - Current
- Loaded and unloaded trailers, maintaining efficient workflow.
- Tracked inventory using RF scanner, enhancing accuracy in stock management.
- Packed packages for shipment, ensuring timely processing.
Customer Service Representative
Conduent
Tx
01.2019 - 03.2025
- Assisted customers with billing inquiries and resolved technical issues across various devices by handling inbound and outbound calls.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts using Conduent's service management tools.
- Provided product information and support to enhance customer satisfaction.
Packer/Production Worker/Driver/Picker
InStaff
Ennis
11.2011 - 03.2025
- Executed order picking to fulfill customer requests.
- Created and packed totes, shelves, and tops for efficient storage.
- Operated RF scanner to manage inventory efficiently
- Drove part-time, picking up and delivering loads to ensure timely distribution.
Caregiver/Personal Assistant
OVERTURE HOME CARE
Dallas-Fort Worth
01.2020 - 03.2024
- Cared for clients with dementia, providing support and companionship
- Administered medications to clients
- Assisted clients with changing undergarments, promoting dignity and hygiene
- Cleaned clients' homes, ensuring safe and comfortable living environments
- Performed errands for clients, including grocery shopping
Receptionist/computer Work
Thermo Fisher Scientific
Hutchins
01.2017 - 08.2023
- Responded to incoming calls promptly
- Welcomed clients and guests upon arrival
- Reviewed and responded to emails daily
- Coordinated schedules for team meetings and appointments
- Managed outgoing and incoming mail and package deliveries
- Performed regular inventory checks to maintain stock levels
Customer Service Representative
TeleTech
Ennis
12.2009 - 12.2014
- The things I've done at this job are I've taken calls from customers for Progressive car insurance.
- And telling customers the best rates we had for them and adding and removing cars off of people's policies to make their insurance bill go down and also adding and removing cars off the insurance policy after wrecks etc.
- Assisted customers with inquiries regarding services and product information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Utilized CRM software to track customer interactions and manage service requests.
Education
BBA - Business Administration
South University Savannah
GA05-2030
High school diploma -
North McKinney job corps
McKinney, TX04-2011
Skills
- CRM systems
- Call Log Management
- Problem Solving & Decision Making
- High-Volume Call Handling
- Membership & Account Support
- Sales Support
- Microsoft Office
- Time Management & Multitasking
- Attention to detail
- Team Collaboration
- Customer Issue Resolution
Certification
Driver's License
Timeline
Dispatcher /Call Center Customer Service Representative
AAA (Auto Club Enterprises)
06.2025 - Current
Package Handler
FedEx
03.2025 - Current
Caregiver/Personal Assistant
OVERTURE HOME CARE
01.2020 - 03.2024
Customer Service Representative
Conduent
01.2019 - 03.2025
Receptionist/computer Work
Thermo Fisher Scientific
01.2017 - 08.2023
Packer/Production Worker/Driver/Picker
InStaff
11.2011 - 03.2025
Customer Service Representative
TeleTech
12.2009 - 12.2014
BBA - Business Administration
South University Savannah
High school diploma -
North McKinney job corps