Juan Maldonado
Lake Elsinore,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Business Inside Sales
Verizon
10.2021 - Current
- Educate customers on new products, Upgrade / Retention, Create professional quotes / Proposals, Follow up on Sales/ Leads, Partner with vendors to close large sales. Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential. Determined needs, delivered solutions, and overcame objections through consultative selling skills. Used CRM software to maintain detailed contact logs and account records.
SMB Specialist
Verizon
05.2018 - 09.2021
- Partner with and support retail to increase business acumen as well as product solutions and lead process, understand and Maintain R.O.E., Lead blitz calls, Create professional sales quotes for current and new clients, Builds relationships with and partnering with multi sales organizations (B2B, Retail, Telematics, Partners), Experience with cold calling daily, and partnering with retail to blitz, Maintain accurate records utilizing Salesforce as primary tool, Coach team of retail reps to business acumen and best practices
Solutions Manager
Verizon
01.2016 - 05.2018
- Help develop reps through coaching, training, and skill drills, Manage time to complete various tasks in order of importance, Manage employee experience as well as guest experience, Helping grow business by making cold calls, Lead sales team to achieve higher sales goals and upsell, Solution Specialist development: coaching, training, and skill drills, Side by side selling with reps, Responsible for smb and sales, High end multitasking, Help retain base customers, Time Management/ Project Management, Managed employee and guest experience, Interim GM experience. Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
Solutions Specialist
Verizon
05.2014 - 09.2016
- Problem solve for customers, Excite our customers about products and services, Teach customers how to use new products and services, SMB specialist for store, Cold call 30-70 calls daily, #1 Guest experience rep
Store Manager
Metro PCS
02.2013 - 05.2014
- Manage YOY numbers, Scheduling staff, Approve time sheets, Sales quota for multiple stores, Managed 18 employees between stores, Coach assistant managers, Report to District manager/ Run district meetings, Create competitive sales culture, Responsible for hiring of employees, Interview screen candidates, Responsible for bottom line revenue with owner, Helped make decisions on direction of business with owner
Sales Supervisor
Sprint PCS
10.2010 - 01.2013
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service. Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance. Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills. Promoted exceptional customer service by engaging clients on sales floor.
Sales Rep
Sprint PCS
06.2008 - 10.2010
- Responsible for renewals / Activations, Helped lead huddles for meetings, Assist customers with trouble shooting, Responsible for quick and efficient resolutions, Worked with managers to help develop competitive culture
Education
High School Diploma -
Kearny Senior Highschool
San Diego, CASkills
- CRM software expertise
- Time management
- Problem-solving
- Consultative Sales Approach
- Account Acquisition
- Goal-oriented mindset
Languages
Spanish
Native or Bilingual
Timeline
Business Inside Sales
Verizon
10.2021 - Current
SMB Specialist
Verizon
05.2018 - 09.2021
Solutions Manager
Verizon
01.2016 - 05.2018
Solutions Specialist
Verizon
05.2014 - 09.2016
Store Manager
Metro PCS
02.2013 - 05.2014
Sales Supervisor
Sprint PCS
10.2010 - 01.2013
Sales Rep
Sprint PCS
06.2008 - 10.2010
High School Diploma -
Kearny Senior Highschool
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