TERAIA SPEARS
EDISON,NJ
Summary
Criminal Justice graduate with proven success in customer service and legal administration roles, demonstrating strong organizational and communication skills. Adept at managing high-volume interactions and enhancing customer satisfaction, with proficiency in technology and research analysis. Ambitious to apply these skills in a legal support role.
Overview
2
2
years of professional experience
Work History
LEGAL ADMIN ASSISTANT
Verizon
08.2025 - Current
- Streamlining legal document management processes, enhancing compliance tracking and ensuring timely access to critical records.
- Providing administrative support for the Verizon Security Assistance Team, facilitating smooth case preparation and contributing to overall team success.
- Improving operational efficiency by contributing to a 35% reduction in pending caseloads requiring system entry.
- Partnering with law firms across the U.S. and abroad as part of Verizon’s Subpoena Compliance Team to process and fulfill legal requests in accordance with federal and international regulations.
CUSTOMER SERVICE
Lowe's Home Improvement
01.2024 - 07.2025
- Delivered exceptional service to over 100 customers per day, increasing customer satisfaction scores and repeat business.
- Consistently ranked among the top 3 associates in credit card and loyalty program enrollments, exceeding monthly sales targets.
- Responded to in-store and phone inquiries with professionalism, maintaining a 95%+ issue resolution rate.
- Assisted with merchandise organization, stock replenishment, and promotional setup to enhance the store’s appearance and customer flow.
- Collaborated with leadership to implement service improvements that strengthened customer engagement and team efficiency.
VOTING AMBASSADOR
Turnout the Vote
10.2024 - 11.2024
- Educated 55+ citizens on voter registration, election procedures, and voting rights, increasing community engagement and civic participation.
- Conducted outreach through canvassing, phone banking, and social media campaigns, boosting voter turnout and awareness.
- Built relationships with community members to promote informed voting decisions and strengthen local civic involvement.
- Supported special events and registration drives, ensuring accessibility and participation for underrepresented populations.
Education
B. S - CRIMINAL JUSTICE
North Carolina Agricultural And Technical State University
Greensboro, NC05-2025
Skills
- Microsoft Office Suite
- Attention to Detail
- Data entry
- Computer skills
- Customer and client relations
- Critical thinking
- Strong problem solver
LANGUAGES
English (Native), Spanish (Proficient).
LEADERSHIP EXPERIENCE & ACTIVITIES
NATIONAL COUNCIL OF NEGRO WOMEN
NATIONAL BLACK LAW STUDENT ASSOCIATION
E.A RALSTON CRIMINAL JUSTICE SOCIETY
Timeline
LEGAL ADMIN ASSISTANT
Verizon
08.2025 - Current
VOTING AMBASSADOR
Turnout the Vote
10.2024 - 11.2024
CUSTOMER SERVICE
Lowe's Home Improvement
01.2024 - 07.2025
B. S - CRIMINAL JUSTICE
North Carolina Agricultural And Technical State University