Juan Malta Rodriguez
New Rochelle
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Palms Garden of Vero Beach
10.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
CNA - Certified Nursing Assistant
Palm Gardens Health & Rehab, LLC
05.2023 - 01.2025
- As a Certified Nursing Assistant (CNA) in a nursing home, My role involves providing essential care to residents under the supervision of registered nurses and other medical staff
- My duties typically include helping residents with daily activities such as bathing, dressing, eating, and mobility
- I also assist with vital signs monitoring, maintaining a clean and safe environment, and ensuring residents' comfort and well-being
- Additionally, offering emotional support and companionship to the residents, enhancing their quality of life
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Resident Care Specialist/ med tech
Watercrest Senior Living
09.2022 - 10.2023
- My role as a caregiver at WaterCrest senior living was to help any resident with any help they needed that included; Assist residents with their personal care and activities of daily
- Performing daily housekeeping task
- Assisting residents to and from scheduled programs
- Promoting personal choices and more
- I also have my med tech certification
Crew Trainer
McDonald's
06.2022 - 05.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Panera Bread Associate
Panera Bread
09.2020 - 10.2022
- Help completing customer transactions, production of menu items, cleaning the food or stock areas, assisting in the kitchen area, and maintaining inventory
Education
Associate of Science - Health Care Management
Indian River State College
Vero Beach Florida01-2028
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Scheduling
- Administrative skills
- Hospitality services
Certification
- Patient Care Technician Certification (PCT)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Palms Garden of Vero Beach
10.2024 - 01.2025
CNA - Certified Nursing Assistant
Palm Gardens Health & Rehab, LLC
05.2023 - 01.2025
Resident Care Specialist/ med tech
Watercrest Senior Living
09.2022 - 10.2023
Crew Trainer
McDonald's
06.2022 - 05.2023
Panera Bread Associate
Panera Bread
09.2020 - 10.2022
- Patient Care Technician Certification (PCT)
Associate of Science - Health Care Management
Indian River State College
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