Kristen Burnett
Ann Arbor,MI
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
26
26
years of professional experience
Work History
Director of EVS
Palm Garden Of Vero Beach
Vero Beach, FL
04.2024 - 02.2025
- Trained team members in proper cleaning and sanitizing procedures.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized community outreach events focused on educating the public about environmental protection initiatives.
- Managed budgeting process for departmental expenses related to environmental services activities.
Multifunction EVS Supervisor
Michigan Medicine
Ann Arbor, MI
07.2019 - 12.2023
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Directed customer inquiries to appropriate department personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Composed, edited and typed complex memos and reports with job-related software.
- Performed outbound calling campaigns to promote new products or services.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Monitored work areas to ensure that no debris was left behind after cleaning.
- Stripped old wax from floors using chemical strippers and scrapers.
Operations Manager
Tidy Tom's
Ann Arbor, MI
02.1999 - 10.2020
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Structured HR consulting services to support clients during organizational developments and changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Changed bed linens and towels, tidied up rooms.
- Maintained and organized cleaning supplies stock.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Developed strategies to improve efficiency in housekeeping operations while controlling costs.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Assisted in moving furniture when necessary for deep cleaning purposes.
Education
GED -
Allen Park High School
Allen Park, MI01-1993
Skills
- Waste management
- Sustainability initiatives
- Environmental compliance
- Health and safety
- Resource optimization
- Chemical handling
- Regulatory compliance
- Hygiene standards
- Cleaning protocols
- Delegating work assignments
- Machine checking
- Sanitation expertise
- Checking supplies
- Inspecting equipment
- Operating lifts
- Sanitation documentation
- Pest control
- Interpreting instructions
- Chemical preparation
- Trash collection
- Custodial services skills
- Hazardous waste management
Timeline
Director of EVS
Palm Garden Of Vero Beach
04.2024 - 02.2025
Multifunction EVS Supervisor
Michigan Medicine
07.2019 - 12.2023
Operations Manager
Tidy Tom's
02.1999 - 10.2020
GED -
Allen Park High School
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