Juan Falcone
Cybersecurity Analyst
Columbus,OH
Summary
Technical Support Specialist with a background in account coordination and extensive experience in customer service. Recently certified in Security+ and currently pursuing the CySA+ certification to solidify expertise in cybersecurity analysis. Seeking to leverage strong problem-solving skills, technical acumen, and a passion for cybersecurity to transition into a Cyber Security Analyst role. Proficient in handling technical challenges, leading teams effectively, and ensuring smooth client interactions.
Overview
5
5
years of professional experience
3
3
Certificates
2
2
Languages
Work History
Technical Support Specialist
CoverMyMeds
07.2021 - Current
- Spearheaded technical support for over 100 clients monthly, showcasing advanced problem-solving prowess and an in-depth understanding of cybersecurity principles.
- Served as a go-to Subject Matter Expert, adeptly handling Level 2 inquiries, particularly in Clinical Content, elevating team efficiency and resolving complex issues swiftly.
- Championed a team of Spanish-speaking colleagues, cultivating a culture of diversity and inclusivity within the support unit, enhancing collaboration and productivity.
- Conducted dynamic live demonstrations, leveraging technical expertise to optimize user experience and streamline platform navigation, resulting in heightened client satisfaction and retention.
DNSP Navigator
United Healthcare
06.2019 - 07.2021
- Orchestrated collaboration across interdisciplinary teams to tackle intricate patient treatment barriers, with a primary focus on fortifying data security and privacy protocols to safeguard sensitive healthcare information.
- Pioneered patient education initiatives on insurance and healthcare plans, meticulously ensuring adherence to stringent regulatory standards, and implementing robust data protection measures to uphold confidentiality.
- Played a pivotal role in quality improvement projects, showcasing unwavering commitment to optimizing workflows and fortifying data integrity frameworks, leveraging advanced technical solutions to drive operational excellence.
Education
Certificate of Completion - Sound Engineering
SAE Miami
North Miami Beach, FLSkills
Leadership and Collaboration
Customer Experience Enhancement
Problem-Solving and Technical Support
Subject Matter Expertise
Fluent in Spanish and English
Programming Languages: Python, JavaScript, C
Full Stack Development: Flask, Django, HTML, CSS
Database Management: PostgreSQL
Version Control: Git, GitHub
Web Development and UI/UX Design
Certification
CompTIA, Security +, 2024
Accomplishments
- Developed a full-stack web application for finance focusing on Security within the development process using Flask, PostgreSQL, HTML, and CSS. Available on GitHub.
- Demonstrated top performance within the technical support team.
- Active participant and brown belt Jiu Jitsu competitor, showcasing dedication to personal growth and development.
Timeline
Technical Support Specialist
CoverMyMeds
07.2021 - Current
DNSP Navigator
United Healthcare
06.2019 - 07.2021
Certificate of Completion - Sound Engineering
SAE Miami
Brown-Belt Jiu Jitsu Competitor
Brown Belt Jiu Jitsu Competitor with a track record of excellence in prestigious tournaments.
Brown-Belt Jiu Jitsu Competitor
Brown Belt Jiu Jitsu Competitor with a track record of excellence in prestigious tournaments.