Juan Martinez
Garland,TX
Summary
Dedicated customer service professional with proven problem-solving, cash handling, and team collaboration skills. Bilingual in English and Spanish, with a strong work ethic and excellent multitasking abilities. I am seeking to leverage experience and training in a dynamic team to develop my professional skills further and contribute to the company's success
Overview
3
3
years of professional experience
Work History
Call Center Agent
Kwinternational
Plano, Texas
08.2024 - Current
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Resolved customer service inquiries promptly and efficiently.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Collaborated with team members to enhance customer satisfaction.
Counter Customer Service
Texas Skatium
Garland, Texas
06.2023 - 01.2024
- Demonstrated strong problem-solving skills to quickly resolve customer complaints and inquiries.
- Ensured timely completion of daily tasks by prioritizing workloads accordingly.
- Utilized effective communication techniques to build relationships with customers and ensure their satisfaction.
- Provided exceptional customer service and support to customers in a fast-paced, high-volume environment.
Cashier
Burger King
Garland, Texas
10.2022 - 03.2023
- Trained new cashiers in the use of cash registers and processing payments.
- Assisted with training and mentoring new team members
- Built and maintained positive working relationships with co-workers.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06-2024
Skills
- Communication
- Training and mentoring for team development
- Efficient multitasking in dynamic environments
- Strong organizational and workflow management
- Task prioritization and time management
- Strong work ethic and quality focus
- Accountability and results-driven mindset
- Team collaboration and relationship-building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Call Center Agent
Kwinternational
08.2024 - Current
Counter Customer Service
Texas Skatium
06.2023 - 01.2024
Cashier
Burger King
10.2022 - 03.2023
High School Diploma -
Lakeview Centennial High School