Juan Martinez
Lewisville,TX
Summary
Customer focused shift supervisor with 10+ years of experience in high volume environments, team leadership, and operational management. Skilled in resolving customer concerns, cash handling, inventory management, and creating positive customer experiences. Bilingual in English and Spanish with strong communication, problem solving, and leadership abilities.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
Amazon
Dallas, TX
10.2023 - Current
- Meet productivity and accuracy goals in a fast paced fulfillment environment.
- Collaborate with team members to ensure timely and accurate customer order fulfillment.
- Maintain safety and operational standards in daily tasks.
Shift Supervisor
Starbucks
Plano, TX
06.2013 - Current
- Lead teams during high volume peak hours while maintaining excellent customer service and operational efficiency.
- Coach, train, and support partners to improve teamwork, performance, and customer experience.
- Handle daily operational responsibilities including cash management, inventory control, shift deployment, and store standards.
- Resolve customer concerns professionally and make real time decisions to maintain a positive environment.
Shift Supervisor
Pizza Patrón
Carrollton, TX
01.2010 - 06.2013
- Handle daily operational responsibilities including cash management, inventory control, shift deployment, store standards and resolve customer concerns professionally.
- Trained and motivated team members in a fast paced environment.
Education
Funeral Service Education -
Dallas Institute of Funeral Service
Dallas, TXGeneral Studies -
El Centro College
Dallas, TXGeneral Studies -
Newman Smith High School
Carrollton, TXSkills
- Leadership & Team Development
- Customer Service Excellence
- Problem Solving & Decision Making
- Adaptability in Fast-Paced Environments
- Attention to Detail
- Strong Communication Skills
- Bilingual: English & Spanish
Timeline
Warehouse Associate
Amazon
10.2023 - Current
Shift Supervisor
Starbucks
06.2013 - Current
Shift Supervisor
Pizza Patrón
01.2010 - 06.2013
Funeral Service Education -
Dallas Institute of Funeral Service
General Studies -
El Centro College
General Studies -
Newman Smith High School