Juan Medina
Dover,NJ
Summary
Results-driven business operations professional with 20 years of experience supporting utility operations, improving business processes, and enhancing organizational efficiency. Skilled in business operational support, and process improvement, with a proven ability to solve complex problems, streamline workflows, and optimize performance. Recognized for strong analytical, organizational, and communication skills, as well as the ability to build collaborative relationships across teams. Experienced in delivering exceptional customer service, managing administrative functions, and driving continuous improvement initiatives. Proficient in SAP and MWMS, with a reputation for adaptability, strategic thinking, and achieving results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
SAP Business Associate
PSEG Information Technology
Newark, NJ
05.2026 - Current
- Assisted in project management, ensuring timely completion of tasks and adherence to deadlines.
- Collaborated with cross-functional teams to streamline communication and improve operational efficiency.
- Analyzed data trends to inform decision-making and enhance business strategies.
- Facilitated training sessions for new associates, enhancing team capabilities and performance.
Gas Street Inspector
PSEG - Gas Distribution
East Orange, NJ
12.2021 - Current
- Reviewed drawings and assessed construction against plans.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Reviewed site permits and licenses of operating contractors.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
Gas Distribution Supervisor - Layout
PSEG
Plainfield NJ
08.2023 - 05.2026
- Directed daily gas distribution planning activities, focusing on adherence to safety regulations and enhancement of operational efficiency.
- Implemented process improvements that streamlined workflows and increased overall productivity.
- Collaborated with cross-functional teams to enhance communication and resolve operational challenges effectively.
- Mentored senior staff, fostering a culture of continuous improvement and professional development within the team.
Pipeline Welder
PSEG - Gas Distribution
East Orange, NJ
11.2019 - 12.2021
- Fabrication of Gas Piping Both Distribution and ASB Meter Group
- Welded Large Diameter Piping
- Welded in flat, horizontal, vertical, and overhead positions.
- Interpreted verbal and written instructions from work orders and welding blueprints.
- Inspected welds and checked critical measurements to meet specifications.
Gas Street Leader
PSEG - Gas Distribution
East Orange, NJ
03.2019 - 11.2019
- Maintenance, Installations, and Repairs of Gas Utilities
- Supervised field crews to maximize quality and work efficiency.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Inspected work for compliance with applicable regulations and job specifications.
Service Specialist
PSEG - Appliance Service
East Orange, NJ
02.2012 - 03.2019
- Serviced and Installations of HVAC Equipment,
- Appliance Repair
- Serviced and Installations Gas Meters and Regulator
- Inspected equipment to diagnose operational issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Regulator Mechanic
PSEG - Gas Distribution
East Orange, NJ
02.2011 - 02.2012
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Disassembled defective parts to make proper repairs.
Utility Mechanic
PSEG - Gas Distribution
East Orange, NJ
08.2009 - 02.2011
- Kept work area clean, neat, and well-stocked to maximize productivity.
- Collected and disposed of trash and debris.
- Completed daily maintenance tasks in record time to maximize productivity.
- Performed routine, preventative maintenance of utility systems on gas lines, valves and meters.
- Worked with diverse types of weather and ground conditions.
Meter Reader
PSEG - Customer Operations
Hackensack, NJ
07.2006 - 08.2009
- Attended safety meetings and took part in safety awareness trainings and programs.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Trained new meter readers to apply best practices and comply with safety procedures.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Educated customers to provide information on energy conservation techniques.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
North 13th Vocational Technical
Newark06.2006
Skills
- Operations management
- Analytical thinking
- Process improvement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptability and flexibility
- Strategic planning
- Professional demeanor
Languages
Spanish
Professional Working
Timeline
SAP Business Associate
PSEG Information Technology
05.2026 - Current
Gas Distribution Supervisor - Layout
PSEG
08.2023 - 05.2026
Gas Street Inspector
PSEG - Gas Distribution
12.2021 - Current
Pipeline Welder
PSEG - Gas Distribution
11.2019 - 12.2021
Gas Street Leader
PSEG - Gas Distribution
03.2019 - 11.2019
Service Specialist
PSEG - Appliance Service
02.2012 - 03.2019
Regulator Mechanic
PSEG - Gas Distribution
02.2011 - 02.2012
Utility Mechanic
PSEG - Gas Distribution
08.2009 - 02.2011
Meter Reader
PSEG - Customer Operations
07.2006 - 08.2009
High School Diploma -
North 13th Vocational Technical