Microsoft
Juan Mejia
Production / Industrial Manager
Gibsonton,FL
Summary
Ambitious Production Manager with more than 20 years of experience in production, process, quality and team environments. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management. Production management professionals are knowledgeable about allocating resources, optimizing production, and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies. Multi-talented Manager Creative leader with motivational supervisory methods. A knowledgeable Industrial Engineer skilled in process improvements, equipment design and waste reduction. Strategic planner and analytical problem solver. History of improving production and maximizing efficiency.
Effective quality professional bringing proven success in driving continuous improvement initiatives in Quality Engineer roles. Focused and diligent with commitment to fostering corporate mission. Consistently acknowledged for implementing actionable initiative to reduce error rates and optimize company processes.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Bilingual Customer Service Representative
Maximus Federal Services
Riverview, FL
10.2022 - Current
- Resolved concerns with products or services to help with retention and drive sales.
- Upsold or cross-sold products and services when appropriate to fulfill customer needs or provide additional benefits.
- Achieved outstanding ratings on Email Handle Time (EHT), Chat Handle Time (CHT), Phone Handle Time (PHT) and Quality and Voice of Customer (VOC).
- Responded to customer calls and emails to answer questions about products and services.
- Updated and maintained information in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Production Cook
Speciality Bakers
Lititz, PA
09.2022 - 10.2022
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Developed process that reduced waste and improved supply turnover.
Maintenance Engineer
Homewood Suites By Hilton
Miami, FL
06.2017 - 02.2019
- Developed process improvements to increase reliability and equipment performance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Actualized strategic plans and managed equipment, lifecycles and processes.
- Adjusted machine settings to maximize performance and equipment longevity.
Parking Lot Attendant
Knight Parking System
MIAMI, United States
03.2009 - 11.2018
- Parked and retrieved cars according to customer needs.
- Explained parking rates and retrieval procedures to guests upon arrival.
- Answered general questions about parking fees, facilities and directions.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Issued car badges for long-term customers wanting monthly rates.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
Production Worker
Plastic Group
MIAMI, United States
02.2010 - 10.2011
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected and adjusted work performed to meet expectations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Located and picked merchandise to fulfill daily customer orders.
Chief Maintenance Engineer
Reparacion Y Mantenimiento Industrial
Santiago De Los Caballeros, Dominican Republic
01.2001 - 01.2006
- Developed process improvements to increase reliability and equipment performance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Performed troubleshooting and repair for complex electrical equipment.
- Conducted cost estimates and performed preventive maintenance [Type] items.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Diagnosed and resolved machine operation variations and equipment problems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Reported issues to property manager so effective resolutions could be put into place.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
Senior Production Manager
AM Industries, S.A, Levy’s Company
Quarantine, Haiti
04.2003 - 10.2004
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Coordinated activities required to bring product to market, aligned teams and bridged gaps between different functions.
- Worked with quality manager to achieve proper segregation and recycling of wash and rework.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Plant Engineer
R & A Export
La Vega, Dominican Republic
03.1997 - 10.2000
- Prepared performance appraisals of plan personnel, highlighting exceptional performances and illustrating remedial requirements.
- Audited and trained maintenance personnel to verify presence of necessary skills and competencies.
- Designed and enforced best-practice methodologies.
- Served as point of contact during plant emergencies, overseeing disaster recovery and expediting restoration efforts.
- Organized and managed maintenance staff to fulfill requirements via scheduling and delegation.
- Supervised manufacturing team and enhanced performance.
- Managed supplier development efforts through engineering design, technical producibility, manufacturing reviews and development of solutions.
- Calculated overall production costs by evaluating material, labor and other expenditures.
Education
Bachelor of Science - Computer And System Sciences
Universidad Dominicana O & M
Santiago De Los Caballeros 10.1984 - 09.1989
Associate of Science - Industrial Engineering
Universidad Dominicana O & M
Santiago De Los Caballeros 10.1990 - 10.1993
Skills
Problem-solving
undefinedSoftware
Excel
Word
Power point
Timeline
Bilingual Customer Service Representative
Maximus Federal Services
10.2022 - Current
Production Cook
Speciality Bakers
09.2022 - 10.2022
Maintenance Engineer
Homewood Suites By Hilton
06.2017 - 02.2019
Production Worker
Plastic Group
02.2010 - 10.2011
Parking Lot Attendant
Knight Parking System
03.2009 - 11.2018
Senior Production Manager
AM Industries, S.A, Levy’s Company
04.2003 - 10.2004
Chief Maintenance Engineer
Reparacion Y Mantenimiento Industrial
01.2001 - 01.2006
Plant Engineer
R & A Export
03.1997 - 10.2000
Associate of Science - Industrial Engineering
Universidad Dominicana O & M
10.1990 - 10.1993
Bachelor of Science - Computer And System Sciences
Universidad Dominicana O & M
10.1984 - 09.1989
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