Juan Melendez
397 Hodaka Way. Socorro
Summary
Adept Service Repair Lead Technician with a proven track record at Firestone Complete Auto, showcasing exceptional diagnostic testing and customer service skills. Elevated productivity and safety standards, mentoring junior technicians and enhancing customer loyalty through meticulous service repairs and effective communication. Expert in mechanical troubleshooting and electrical systems, driving operational excellence and team collaboration.
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Repair Lead Techinician
Firestone Complete Auto
08.2021 - Current
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections, and performed service repairs, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on customer vehicles.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Diagnosed and repaired problems with electrical and mechanical systems.
TLE Service Writer
Walmart
05.2020 - 08.2021
- Increased repeat business through exceptional customer service and follow-up communications.
- Managed work orders, ensuring proper documentation and clear communication between departments.
- Assisted in the development of promotional campaigns to attract new customers and increase revenue opportunities.
- Established rapport with customers, addressing concerns or issues promptly to maintain loyalty and goodwill.
- Streamlined service processes for increased efficiency and reduced wait times.
Education
Associate of Applied Science - Automotive Technology
Southwest University
El Paso, TX10-2021
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- System maintenance
- Schematics interpretation
- Mechanical troubleshooting
- Electrical systems
- Mechanical Knowledge
- Works Well Under Pressure
- Tech-Savvy
Certification
- Automotive Service Excellence Master Technician Certification (ASE)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Repair Lead Techinician
Firestone Complete Auto
08.2021 - Current
TLE Service Writer
Walmart
05.2020 - 08.2021
Associate of Applied Science - Automotive Technology
Southwest University
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