Juan Mendoza
Lacey
Summary
Dedicated individual committed to providing excellent customer service while maintaining the highest level of integrity. Skilled in collaborating with diverse teams and individuals. Organized leader who uses critical thinking, problem solving, and effective communication to achieve optimal results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Uline
06.2016 - Current
- Resolve escalated customer issues and internal concerns
- Established new customer accounts, educated customers on product offerings, and recommended optimal solutions
- Maintained strong performance by consistently meeting company goals and metrics
- Manage Trace requests by researching, tracking, and resolving shipment and order discrepancies
Senior REO Field Asset Manager II
Wells Fargo
01.2010 - 06.2016
- Sales of 100+ assets monthly. Working with realtors and buyers on negotiations on purchases
- Frequently visit and inspect properties to assess condition to determine appropriate repairs needed to preserve and enhance each property to prepare for sale
- Manage all Assets for all necessary repairs, abatement issues, and/or maintenance
- Manage operational and reputational risk by working amicably with occupants of home, removing blight from properties, complying with city, county, and state ordinances, and continuously managing the performance of realtors and contractors
- Assist with implementation, execution, and facilitation of projects and trainings
- Review Policy and Procedure changes with Management to review with Asset Managers
SENIOR REO SALES REPRESENTATIVE
Wells Fargo
01.2008 - 01.2010
- Assisted with managing realtors, contractors, and other external vendors
- Provided customer service and support to realtors, vendors, and occupants of home
- Accounts payable and receivable; reduced days payable, increased billing accuracy
- Signed contracts and deeds to facilitate the sale of REO properties
- Conducted monthly audits on internal REO property files
SENIOR QUALITY INSURANCE MANAGER & PROCESSING MANAGER
Wells Fargo
01.2006 - 01.2008
- Conducted interviews with prospective borrowers, Brokers, reviewed credit reports, analyzed appraisals
- Performed joint marketing ventures with real estate agents
- Conducted office presentations
- Managed 30+ processors to ensure pipelines were managed with the best quality
- Performed reviews for processors and responsible for hire and discipline action
- Underwriting in multiple locations for coverage
Education
High School Diploma -
Millikan H.S.
Long Beach, CASkills
- Strong decision-making, problem-solving and organizational skills
- High-volume handling and customer service
- Outlook, HCL notes, Word
Certification
- Top Dog 2018 Uline
- Rep of the Month - 4 times
- Property and Casualty License and Life Insurance
- Underwriting School
Languages
Spanish
English
Interests
Baseball, outdoor and camping
Timeline
Customer Service Representative
Uline
06.2016 - Current
Senior REO Field Asset Manager II
Wells Fargo
01.2010 - 06.2016
SENIOR REO SALES REPRESENTATIVE
Wells Fargo
01.2008 - 01.2010
SENIOR QUALITY INSURANCE MANAGER & PROCESSING MANAGER
Wells Fargo
01.2006 - 01.2008
High School Diploma -
Millikan H.S.