Juan Montanez
Liberty Hill,US
Summary
Service-oriented team player with a track record of providing high-quality support in the call center for 8 years. Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities. Strong interpersonal skills, including the ability to relate to and empathize with people from all walks of life. Proofreading, Professional telephone demeanor, Research, Creative problem solving, Bilingual, Active listening, Flexible schedule, Fluent in Spanish.
Overview
11
11
years of professional experience
Work History
Customer Representative
Conduent Llc
07.2021 - 07.2023
- Listened to the questions and concerns of customers in order to provide answers or responses
- Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach
- Kept accurate and current customer account data with manual form processing and digital information updates.
Customer Service
GC Services Limited Partnership
06.2019 - 10.2020
- Helped customers with their general problems
- Provided support and assistance to customers who have problems with the service
- Provided customers with information about their charges
- Was in charge of completing financial transactions in accordance with bank policies and procedures
- Took phone calls from customers and responded to them.
Medic Aide Member Services
Sutherland Global Service
11.2023 - Current
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making
- Promoted preventive health measures through educational initiatives, including workshops and community outreach programs. Verified member eligibility
Student Technical Support Specialist
Blackboard student services
04.2017 - 05.2019
- Responded to user requests for assistance and guided them through basic troubleshooting tasks
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Documented and updated case notes for each customer and work order.
Customer Service Representative
GC Services Limited Partnership
01.2014 - 03.2017
- Answered customer calls promptly to avoid long wait times on hold
- Completed and accurate work and kept customer files up to date
- Provided primary customer support to internal and external customers in a fast-paced environment
- Service-oriented team player with a track record of providing high-quality support in the call center for 8 years.
Education
High School -
Escuela Superior Dra. María Cadilla de Martínez
Arecibo, Arecibo01.2001
Skills
Customer service experience
Data entry Technical support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medic Aide Member Services
Sutherland Global Service
11.2023 - Current
Customer Representative
Conduent Llc
07.2021 - 07.2023
Customer Service
GC Services Limited Partnership
06.2019 - 10.2020
Student Technical Support Specialist
Blackboard student services
04.2017 - 05.2019
Customer Service Representative
GC Services Limited Partnership
01.2014 - 03.2017
High School -
Escuela Superior Dra. María Cadilla de Martínez
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