Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jordan Lee

Corbin,KY

Summary

Dynamic customer service professional with proven success at Senture LLC, excelling in claims processing and active listening. Recognized for exceeding performance targets while efficiently managing customer inquiries and ensuring compliance with insurance regulations. Proficient in CRM software, delivering exceptional support and fostering positive client relationships.

Overview

5
5
years of professional experience

Work History

DCBS Case Status Rep

Conduent LLC
08.2024 - Current
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

CSR Tier 4

Senture LLC
09.2020 - 05.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Substituted Agent Support

Education

High School Diploma -

South Laurel High School
London, KY
05-2018

Skills

  • Customer service
  • Claims processing
  • Insurance regulations
  • Data entry
  • Active listening
  • CRM software expertise

Interests

  • Mindfulness Practices
  • I enjoy cooking for friends and family gatherings
  • Tech enthusiast, passionate about exploring the latest advancements and innovations

Timeline

DCBS Case Status Rep

Conduent LLC
08.2024 - Current

CSR Tier 4

Senture LLC
09.2020 - 05.2023

High School Diploma -

South Laurel High School

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Jordan Lee