Juanita GLYNN MELVIN
Fayetteville,NC
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, easily adaptable with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly masters new skills. Computer Savvy.
Overview
28
28
years of professional experience
Work History
Status Claims Rep
Foundever
Fayetteville, NC
11.2023 - Current
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Documented changes in claim statuses using specialized software systems.
Kitchen Supervisor
Edgecombe Detention Center
Tarboro, NC
09.2022 - 05.2023
- Monitored kitchen staff.
- Ensured proper food handling techniques.
- Created weekly schedules for kitchen staff.
- Enforced strict adherence to health codes and safety protocols in the workplace.
Dispatcher
City of Fayetteville
Fayetteville, NC
09.2018 - 12.2021
- Public Transit Center.
- Handled cash drawer.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
Member Service Representative
AAA Northeast
Providence, RI
05.2014 - 08.2018
- Provided emergency road service.
- Membership sales.
- Arranged on-the-job training for new hires.
- Handled customer complaints in an efficient and courteous manner.
Correctional Officer
RI Department of Corrections
Cranston, RI
12.1996 - 01.2013
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Education
Associate of Applied Science - Criminal Justice
CCRI
Warwick, RI12.2002
Skills
- Microsoft Office Suite
- Efficient and Detail-Oriented
- Customer Service
- De-escalation Techniques
- Computer Skills
- 50 wpm Typing Speed
Timeline
Status Claims Rep
Foundever
11.2023 - Current
Kitchen Supervisor
Edgecombe Detention Center
09.2022 - 05.2023
Dispatcher
City of Fayetteville
09.2018 - 12.2021
Member Service Representative
AAA Northeast
05.2014 - 08.2018
Correctional Officer
RI Department of Corrections
12.1996 - 01.2013
Associate of Applied Science - Criminal Justice
CCRI