Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sontia Simmons

Winchester,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Claim Status Rep

Foundever
11.2023 - 01.2024
  • Increased customer satisfaction by addressing and resolving complaints in timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

Resident Assistant

HomeWell Care Services
05.2023 - 10.2023
  • Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
  • Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
  • Increased resident independence by aiding with mobility exercises and daily activities.

Phlebotomist

Southern Tennessee Regional Health System
02.2010 - 12.2010
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.

Education

Pending Certificate of Completion - Medical Assisting/ Phlebotomist

Medical Response Institute
Winchester, TN
06.2024

Medical Assistant Diploma - Medical Assistant

Tennessee College of Applied Technology
Shelbyville, TN
08.2010

High School Diploma -

Franklin County High School
Winchester, TN
05.2009

Skills

  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Compassionate Caregiving
  • Vital signs monitoring
  • Dementia Care
  • Adaptive Problem Solving

Timeline

Claim Status Rep

Foundever
11.2023 - 01.2024

Resident Assistant

HomeWell Care Services
05.2023 - 10.2023

Phlebotomist

Southern Tennessee Regional Health System
02.2010 - 12.2010

Pending Certificate of Completion - Medical Assisting/ Phlebotomist

Medical Response Institute

Medical Assistant Diploma - Medical Assistant

Tennessee College of Applied Technology

High School Diploma -

Franklin County High School

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Sontia Simmons