Juan Morales
Whittier,Ca
Summary
Encouraging manager and analytical problem-solver with a proven track record in team building, leadership, and motivation. Exceptional customer relations aptitude and relationship-building skills foster a collaborative work environment. Expertise in independent decision-making and sound judgment drives positive outcomes for organizational success. Committed to leveraging training, monitoring, and morale-boosting strategies to enhance employee engagement and elevate overall performance.
Overview
4
4
years of professional experience
Work History
Manager
Popeyes, Whittier Ca
Whittier, Ca
08.2023 - Current
- My current roles and responsibilities include ensuring a pleasant experience for all customers, resolving customer complaints professionally and efficiently, supervising and leading a team of employees during daily operations, training new hires, handling cash deposits, daily financial reports, and registers, conducting inspections, including health department inspections managing inventory, and reducing food waste.
Cashier
Burger King, Pico Rivera Ca
Pico Rivera, Ca
03.2022 - Current
- My responsibilities here encompass operating the drive-thru window and the front lobby. I manage the registers and process customers’ orders. I greet customers warmly and courteously, addressing their inquiries and offering helpful suggestions with a positive and upbeat demeanor. Additionally, I ensure that the next shift is well-stocked and prepared for service, and I also take care of cleaning tasks.
Education
Associates - Administration Of Justice
Rio Hondo College
Whittier, CAHighschool diploma -
Whittier High School
Whittier, CA06.2023
Skills
- Team motivation
- Team leadership
- Active listener
- Shift management
- Cash Handling
- Opening and closing Procedures
- Multitasking
- Customer service
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Goal setting
- Customer engagement
- Self motivation
- Critical thinking
- Clear communication
- Work ethic and integrity
- Patience and empathy
LANGUAGES
English (Read, Speak, Write, Translate)
Spanish (Read, Speak, Write, Translate)
Timeline
Manager
Popeyes, Whittier Ca
08.2023 - Current
Cashier
Burger King, Pico Rivera Ca
03.2022 - Current
Associates - Administration Of Justice
Rio Hondo College
Highschool diploma -
Whittier High School
AWARDS
Tri-Cities Rop Administration of justice academy Gain real-world skills through physical fitness training, role-playing scenarios, and classroom instruction, Certificate in (MOS) Microsoft Office Specialist Able to create professional documents like reports and resumes, Certificate in Powerpoint Passing an exam to prove you are an expert at making digital slides