Housing Case WorkerDSD DriverPCATeam LeaderBox Truck Driver
Important To Me
Career advancement
Summary
Dedicated professional with a strong background in delivering quality results through effective teamwork and adaptability. Achieved operational efficiency and problem resolution through proactive task management and a reliable work ethic. Focused on contributing to team success and advancing organizational goals.
2
Languages
1
Certification
31
years of professional experience
Work History
Housing Case Worker
3 Years 5 Months
CSO Friends of Homeless | Springfield, MA | 04.2023 - Current
Assist tenants in the development of individual plans to move toward self-sufficiency and to retain/secure permanent housing
Achieved CPR certification for emergency response
Developed individual plans with tenants to enhance self-sufficiency and secure permanent housing
Work collaboratively with tenant and housing team to ensure eviction prevention plan is in place, as needed
Provided comprehensive resources and assistance to tenants in budgeting, job training, employment search, permanent housing location, medical issue management, transportation, criminal history sealing, and other needs
Facilitated collaboration with local probation or parole to enhance support for program participants.
Connected tenants with community resources, including crisis services and mental health support.
Supported rent collection efforts and developed plans with tenants for rent payment stability.
Developed eviction prevention plans in partnership with tenants and housing team.
Facilitated referrals for tenants to service providers such as Social Security and Medicaid.
Delivered community-based services for tenants and arranged necessary transportation.
Work in a collaborative manner within/outside department to accomplish common goals and ensure consistency of interpretation of policies/procedures and guidelines for tenants
Maintain current knowledge of and good working relationships with other service providers with whom Friends of the Homeless and CSO collaborates. Attend inter-agency meetings as required
Attended inter-agency meetings to foster relationships with service providers.
Supervisor Denise Rivera
DSD Driver
1 Year 3 Months
HP Hood | Agawam, MA | 07.2023 - 10.2024
Conventional Driver A
Planned and met delivery schedules to ensure timely service
Follow DOT rules and regulations
Collect and follow delivery instructions
Loaded and unloaded cargo efficiently to optimize delivery processes
Reported mechanical problems promptly to maintain vehicle safety and reliability
Document and Log in orders and work experience
Communicated updates to supervisor Garret or Clint
PCA
5 Years 4 Months
Western Mass Elder Care | Holyoke, MA | 04.2018 - 08.2023
Provided essential support for clients' daily needs
Assisted clients with daily activities to enhance quality of life
Facilitated mobility for clients to enhance their independence.
Meal preparation
Collaborated with Supervisor Gloria Diaz to ensure project success.
Team Leader
4 Years 10 Months
Caraustar | Chicopee, MA | 06.2013 - 04.2018
Supervised team under Fernando or Rusty, coordinating tasks to meet shipping and receiving deadlines.
Tracked inventory to maintain stock accuracy
Shipping/ Receiving
Inventory
Coordinated shipping and receiving tasks for efficient operations
Operated saws to cut materials to specified dimensions, ensuring accuracy for production needs.
Supported supervisor Olga Perez in team management
Prop Maintenance
15 Years 7 Months
Century Investments | Springfield, MA | 04.1995 - 11.2010
Property/Maintenance
Lot Attendant
Managed transactions and maintained accurate financial records to support operational integrity.
Facilitated organized parking of vehicles to ensure efficient flow.
Supervised daily operations to ensure smooth functioning and adherence to company standards.
Education
High School Diploma - Auto Mechanics
Putnam Voc/Tech High School | Springfield, MA | 01-1995
(413) 787-7424
CDL Permit - Class A
United Tractor Trailor School Inc. | Holyoke, MA | 01-2022
(413) 592-1500 (Instructor Angel)
(graduated 2022)
Electrical Engineering - Electrical Engineering
STCC | Springfield, MA | 01-2014
(413) 781-7822
(1 year)
Skills
Housing Support
Case management
Customer service
Customer relations
Problem-solving
Attention to detail
Work site maintenance
Data entry
Reliable and punctual
Traffic control
Data confidentiality
Teamwork and collaboration
Accomplishments
I had the privilege of saving tenants from eviction and helping them receive personal care services. I make sure all clients have servies in place like Social Security, MassHealth, SNAP benefits, and EAEDC benefits. I also assist clients with resumes, Mass Hire, STCC HISET Education program, and better Housing options for clients.
Certification
I have a CPR certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
DSD Driver
HP Hood
07.2023 - 10.2024
Housing Case Worker
CSO Friends of Homeless
04.2023 - Current
PCA
Western Mass Elder Care
04.2018 - 08.2023
Team Leader
Caraustar
06.2013 - 04.2018
Box Truck Driver
Helmont Mechanical
11.2010 - 06.2013
Prop Maintenance
Century Investments
04.1995 - 11.2010
STCC
Electrical Engineering from Electrical Engineering