Juan Munoz
Orlando,FL
Summary
Customer-focused Retail Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service, and customer with Knowledge of two languages (Spanish and English).
Overview
3
3
years of professional experience
Work History
Cashier
KFC
Orlando, FL
04.2023 - Current
- Counted money in cash drawers at the beginning of shifts to ensure correct amounts.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise by store policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Discounted purchases by scanning and redeeming coupons.
- Performed other duties as assigned by management.
- Maintained cleanliness of the checkout area, including countertops, registers, windowsills, and floors.
- Resolved customer complaints professionally following company policy.
- Welcomed customers, offering assistance to help find store items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Operated cash register efficiently and accurately and processed payments by cash, check, credit card, gift card, or automatic debit.
- Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
- Answered customer questions and provided store information.
- Issued receipts, refunds, credits, or change due to customers
Education
High School Diploma -
Econ River High School
Orlando, FL12-2022
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Verbal and written communication in two different languages (Spanish and English)
- Money handling
- Customer needs assessment
- Adapt to diverse groups
- Flexible schedule
- Excellent people skills
- Positive and professional
- Sales development
- Verbal/written communication
- Relationship building
- Exceptional customer service
- Order processing
- Detail orientation
- Flexible hours
- Cash handling
- Return processing
- Inventory management
- Team training
- Conflict resolution
- Communication skills
- Product knowledge
- Attention to detail
- Policy and procedure adherence
- Goal oriented
- Reading comprehension skills
- Multi-tasking strength
- Money transfer systems
- Store opening and closing
- Cash handling accuracy
Reference
- Sandy Silva
- phone: +1 407 704 9762
Henry Reyes
Phone: +1 352 449 2355
Timeline
Cashier
KFC
04.2023 - Current
High School Diploma -
Econ River High School