Olivia Weston
Lakeside,Az
Summary
I would like to consider myself an open book, I'm ready to work as hard as I need to and learn as much as I need to to be the best at whatever I'm doing! I always try my best to not let those around me down and I always try to help out with everyone around me as much as possible. I would also like to think that the people around me that I work with enjoy working with me, I always try to make sure that the people around me are happy or taken care of! I wouldn't mind a leader ship goal and I wouldn't mind a part of the crew I'm just looking for a new start and more experience
Overview
11
11
years of professional experience
Work History
Cashier
McDonald's
02.2014 - 01.2015
- I did cashiering, working with customers on their food orders, and just providing customer service whether it was necessary.
Denny's
05.2011
- While in high school I would work at, as a waitress! I learned lots about customer service, this is where I learned job responsibilities, duties, and time management! I think it was there I realized I really enjoy work more when I can make my customers happy and satisfied with the whole experience
- I know I have learned so much more since than
Pro account sales associate
Home Depot
05.2015 - 11.2019
- As a pro account associate I handle large building supplies orders, entire house lumber packages, small additions
- In this position I have learned so many aspects to not only selling the lumber and other materials required for whatever building or project my client is working on but, I also learned the interesting building aspects that's went along with all of it! All of my work was done over the computer so I do have computer skills, along with typing skills, I'm typing almost all day!
- Also, in this position I interacted with just about every customer in the store! One of my most important roles here is customer service! From selling the merchandise to receiving it, all the way to calling the vendor, and tagging the merchandise to return to the vendor if need be.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Loaded and unloaded merchandise using ladder and pallet jack.
Sales Associate
Builders FirstSource
Show Low, AZ
03.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional product
- Answering phone calls and also standard cashier service.
- End of the day paperwork, closing out drawers and documenting sales
- Orders in complete home packages and helping customers make sure they have everything they need for the build !
- Saving and filing all paperwork for all orders
Inside Sales Representative
Crescent Electric Supply
5890 Wagon Wheel Lane Lakeside Az
05.2022 - Current
- Working at the front counter, I always have the chance Answer customers' questions regarding products, prices, and availability. To be knowledgeable about what I’m doing and the products that I’m selling to my customers because the material is usually for important builds or inspections so it’s very important to have the knowledge to be able to help others.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations. Milwaukee, for example!
- I always try to Enhance customer satisfaction through attentive service, addressing concerns promptly, and offering solutions and trying to be as helpful and transparent as possible.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
High School Diploma - undefined
Snowflake High School
Snowflake, AZAssociates - Nursing
Northland Pioneer CollegeNorthland pioneer college
Holbrook, AZSkills
- I am a hard-working individual that Does not give up on trying to make Sure I completely understand I am a people person, and I always enjoy making everyone feel included
- I am willing to do whatever it takesAnd I never feel like I'm above andKind of job I'm more than willing to do my shareI am a dedicated and loyal worker and Always try to put in 110% at whateverTask I'm doing to make sure that the jobGets done correctlyI'm also always excited to learnSomething else I always leave room forImprovement!
- Another one of my skills or attributes isThat I'm not afraid to work and I actually Enjoy it
- My organization and Stockroom Upkeep are always top notch I love to clean as well so it works out!
- POS System Operations
- Order Processing
- Time Management
- Sales Expertise
- Upselling Techniques
- Stocking and Receiving
- Store Opening and Closing
- Inventory Control Procedures
- Retail Loss Prevention
- Customer Service
- Teamwork and Collaboration
- Appliance Sales
- Checking Inventories
- Returns and Refunds
- Quote Generation
- Shrinkage Prevention
- Commission Sales
- Retail Knowledge
- Credit and Cash Transactions
- Answering Customer Questions
- Sales Representation
- Hardware Inventories
Recommendations
Ray Dominguez 928/242/9963
Kelly McBride 928/369/6790
Matthew Hagner 479/640/7267
Timeline
Inside Sales Representative
Crescent Electric Supply
05.2022 - Current
Sales Associate
Builders FirstSource
03.2020 - 08.2021
Pro account sales associate
Home Depot
05.2015 - 11.2019
Cashier
McDonald's
02.2014 - 01.2015
Denny's
05.2011
High School Diploma - undefined
Snowflake High School
Associates - Nursing
Northland Pioneer CollegeNorthland pioneer college